Retail Technology Lead

We’re looking for an experienced, hands-on Technical Lead who will wear the hats of product, technical and project manager – leading digital innovation, managing software subscriptions and integrations that makes both our customer’s, and our team’s lives easier.

Reporting to the Senior Project Manager, you’ll work closely with Fettle, development agencies and the wider ETEL technology teams, helping bridge the gap between our fettle-specific innovations and the broader ETEL technology infrastructure. You’ll play a pivotal role in ensuring our tech solutions not only meet the needs of today but are scalable and future-ready as we expand.

Location: Fettle HQ is based in London, ETEL HQ is in Letchworth. All members of the IT organisation are “Remote Workers”, working in a hybrid capacity at home, the office, or any other relevant location, depending on the needs of the business.

Skills
You get IT systems, software development, and data like it’s second nature.
A solid grasp of business ops and how things really work.
People person? Check! You can talk tech with the nerds and make it make sense for the rest.
You know how to turn tech gobbledygook into plain English.
You can match tech ideas with business goals and show how they boost the bottom line.
Problem-solving is your jam.
Data analysis tools? You’ve got them in your back pocket.
Project management down to a tee.
Highly organised with the ability to work calmly under pressure and manage multiple demands whilst maintaining quality, accuracy and providing results.
You thrive in the fast lane and love a bit of chaos.
It’s a bonus if you harbour a passion (or even obsession!) for all things cycling, bikes and bike repair!
Qualifications:

Degree? Great! Experience? Even better! We’re flexible, just bring your A-game.
Eligibility to work in the UK.
Key Accountabilities
Keep our IT systems running like a dream – no crashes here, thanks!
Be the tech troubleshooter, ready to save the day when things go sideways.
Act as the bridge between our tech team and the rest of the business (it’s all about teamwork).
Chat with the team, understand their tech needs, and turn those ideas into action.
Spot where tech can level us up and make everything smoother and faster.
Lead the charge on innovative tech solutions that blow people’s socks off.
Help plug modern tech into our existing systems without any drama.
Train up the team so they’re tech-savvy and ready to roll.
Make sure tech risks are avoided like dodgy potholes!
Benefits
Life assurance
Exclusive discounts at major retailers, restaurants, holidays and much more
Generous staff discounts for you and your family
Award-winning training and development, with fantastic career prospects
Wide range of wellbeing support for you and your family (Employee Assistance Programme)
Kwik Fit Club
Free MOT
Cycle to Work Scheme
Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
33 days annual leave including bank holidays, increasing to 38 days with service.
Lunch on us at the Fettle HQ office if in on Mondays and Wednesdays, cooked by a wonderful chef.
About us
Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.

At Fettle, we are committed to creating a culture of teamwork, innovation, and excellence that inspires our employees to achieve their full potential and to deliver outstanding service to our customers. We value integrity, professionalism, and a strong work ethic, and we believe that every member of our team has an important role to play in helping us achieve our goals.