Soft Services Manager

As the Soft Services Manager for ISS Facility Services – Healthcare, you’ll lead the Ward Hostess, Cleaning, and Operational services for the NHS Trust contract.
Job Description
In this role, you’ll partner closely with the Site Services Manager to drive both growth and profitability, ensuring that every service aligns with our commitment to excellence across healthcare environments.

Your work will directly impact the experiences of patients, staff, and visitors by setting and maintaining the highest standards across all service areas.

Your leadership will play a central role in developing a multi-disciplinary team from various backgrounds, promoting a culture of collaboration and adaptability as you support necessary service improvements.

Financial accountability is also key, with responsibilities including resource management, meeting budget goals, and identifying cost-effective solutions to optimise performance.

This position is a fantastic opportunity for those who want to make a difference within healthcare services while benefiting from a supportive, collaborative team environment.

The NHS Trust is a client that values partnership and provides consistent support to our team, making this a rewarding and collaborative environment.

By joining ISS, you’ll also have access to professional development, ensuring career growth while playing a vital role in the delivery of essential healthcare services.
Key Responsibilities
Conduct regular site audits and spot checks to ensure service delivery across cleaning, ward services, grounds, and windows aligns with SLAs
Enforce hygiene and work standards throughout clinics and bedded units, maintaining compliance with hygiene regulations and staff conduct policies
Set, communicate, and review objectives for the team to align with business goals and uphold the professional image of the service
Monitor performance standards, especially for National Standards of Cleaning, Infection Control, Food Safety, and COSHH regulations
Maintain accurate records for employee matters, including attendance, disciplinary actions, and other statutory documentation
Respond proactively to customer needs and support improvements in service quality
Professional and Personal Competencies/Qualifications
Experience in a Soft Services role
People management skills and experience
Knowledge of cleaning services
Understanding of other FM (Facilities Management) services
Ability to supervise and manage a team effectively
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace