Workplace Team Member

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

The Workplace Team Member role is central to fostering a culture that prioritises exceptional workplace experiences.

Acting as an ambassador for both the client and ISS, you will play a key role in shaping the customer journey by creating a welcoming and dynamic environment that enhances well-being, productivity, and company culture.
Job Description
As part of the workplace experience team, you will actively curate an engaging environment where employees feel motivated and connected.

This involves seeking opportunities to enhance onsite services and implementing new initiatives aligned with the client’s strategy.

This diverse and exciting role offers the chance to contribute to a growing team, driving service excellence and helping to build an outstanding workplace experience for all end users.
Key Responsibilities
Work as part of the workplace team – deputising for the Workplace Lead, providing seamless and effective delivery of all customer-facing service lines including; supporting in hospitality duties such as event preparation, managing an efficient mailroom operation and supporting in general customer queries
Ownership of all incoming and outgoing mail including scanning, couriers, handling of sensitive information
Assist all team members in driving the workplace forward through supporting additional day to day operational duties
Conduct workplace audits and manage helpdesk queries
Engage with all key stakeholders to ensure a collaborative and efficient and swift response to all service requests
Manage food consumables (such as the snacking programme) and stock levels
Effectively deal with all client requests and enquiries exceeding expectations in all areas of the operations
As a brand ambassador for our client and Cynergy Bank, you will be responsible in ensuring that all client site procedures and standards are met
Coordination of all queries from the customer, ensuring all actions are tracked, distributed and closed off within a timely manor
Professional and Personal Competencies/Qualifications
Experience in mailroom duties, sorting of incoming and outbound mail
Enjoys a diverse and versatile role
Can adapt to different working environments and manages time efficiently to drive a greater workplace
A team player who supports in driving collaboration for both the onsite team and the customer
Knowledge in hospitality and event coordination
Relevant corporate/hospitality/customer service experience
Ideally have experience working with systems (e.g. MS Office)
High degree of accuracy
Excellent communication skills
Good time management
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace