Helpdesk Operator

Looking for a fulfilling role in a vital service? We’re searching for a full-time Helpdesk Operator to join the team at Homerton University Hospital.

As a Helpdesk Operator, you will need to adopt an adaptive, flexible, and proactive approach in interacting with and supporting the team on site.

Your role will be central to ensuring the smooth operation and delivery of services across the business, providing critical support to the management team.

You’ll play a crucial role in call handling ensuring that the soft service departments run efficiently.
The Role
Answer internal calls within agreed KPI and SLA agreements
Provide efficient, courteous, and helpful support to callers
Operate internal bleep system
Provide a professional and articulate helpdesk solution to the client
Support the account delivery team from an administrative perspective
Escalate any identified issues to line management and seek advice when needed
Work within given guidelines and company processes and procedures
About You
Enthusiastic approach to work
An ability to work efficiently both independently and as part of a team
Effective communication skills
Excellent customer service skills with a professional approach
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.