About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.
About The Role:
Days of Working: Monday to Friday

In this role, you will be responsible for identifying and responding to user needs, resolving problems and complaints, and liaising effectively with other staff groups. You will train, monitor, and supervise OCS technical service team, this team is built up of a number of engineers with all skillsets such as electric, gas, plumbing, HVAC and fabrication.

Your role will oversee the proactive and reactive tasks including maintenance PPM schedules for onsite assets. To use your technical expertise and ability to teach essential skills will be crucial in ensuring high standards of service delivery.

As part of your role, your key responsibilities will include, but are not limited to:

Delivering the Service – On a daily basis, Supervisors will be required to identify and respond to user needs and to solve problems/complaints as and when they arise.
A Supervisor will be required to have the knowledge and technical ability to be able to undertake and teach staff the skills necessary to complete service delivery.
Planning, inspecting, and carrying out repairs or preventative maintenance as required and responding to breakdowns in a timely fashion.
Carry out reactive and planned services in a range of environments from offices, commercial, distribution and industrial premises.
Being an ambassador for the customer; dealing professionally with complaints and queries
Support engineer sub-contractors upon attending site.
Providing technical guidance to the client and contract support
Ensuring all work is carried out in accordance with agreed specifications and in line with Health & Safety legislation.
Adhering to PPM’s in a timely manner
Working on a on-call Rota (1 in 4 weeks) additional payments to be received
The ideal candidate should meet the following criteria:

You must have the right to work in the UK
Must hold a full UK driving license
The role will require client engagement and a willingness to provide the best possible solutions to meet the client’s needs. You must have a good understand of both spoken and written English.
The role also requires you to be able to think proactively arranging your team to ensure the end user receives an excellent service.
To be successful for this role you must be qualified within one of the below fields, additionally an understanding around an additional field would be desirable Gas maintenance, Electric maintenance, Building fabric engineering or plumbing works.

Understanding of planned preventative maintenance regimes
Experience of completing risk assessments and method statements; along with issuing permit to work for hard service tasks
Experience using BMS system would be desirable
An enhanced DBS will be completed for the successful candidate.
Previous supervisory experience
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge,skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation,disability, or age.