Brand:  HSBC
Area of Interest:  Branch and Retail Banking
Location:  Birmingham, GB, B1 1HQ
Work style:  Hybrid Worker
Date:  19 Feb 2025
Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.

The Secured Lending UK Team is part of Retail Banking and has responsibility for the mortgage portfolios of HSBC and first direct, representing c.£131bn+ in balances.  The team are crucial to generating substantial revenue for HSBC UK.

The team are responsible for residential lending product management including new business and retention with a key aim of enhancing the customer and broker journeys, delivering seamless and innovative solutions that meet their needs and exceed their expectations.

We are seeking an innovative and dynamic Senior Product Manager for our Residential Lending team.  This critical position will identify and spearhead change initiatives from concept to delivery.  Responsibility will be to create exceptional digital experiences for customers and brokers while safeguarding the business by ensuring regulatory compliance and delivering good customer outcomes.  You’ll also maximise growth opportunities and minimise risks.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

Play a vital role in the mortgage leadership team, ensuring HSBC and first direct mortgage products meet their strategic and financial goals
Immerse yourself in customer insight to identify and drive a best in class customer and broker experience
Collaborate with teams across Underwriting, Distribution, Credit Risk and Operations to improve the entire customer journey
Develop and manage product strategies, including pricing, features and acquisition channels for residential lending
Collaborate with third parties to introduce tailored product and journey improvements for customers
Lead the development of innovative products and services that meet customer needs and offer a competitive edge.
Perform duties with integrity, following risk control guidelines and procedures to minimise risks.
To be successful in this role you should meet the following requirements:

Experience of the residential lending and general mortgage market, including its distribution and developments.
Financial Services experience
A track record of designing and delivering strategy which improves business effectiveness in sustainable ways.
Experience of leading and managing a team
A track record of delivering significant change both digital and non-digital which improves customer and commercial outcomes in a way that inspires and engages those around them.
Strong analytical skills to grasp, consolidate and distil diverse and complex sources and ranges of information into useful, insightful, and concise recommendations.
Exceptional verbal and written communication skills, strong leadership and influencing skills with the ability to navigate across regulators as well as internal wider teams and senior stakeholders.
This role is based in Birmingham.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply now »