JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

People Management

Provide leadership for site FM team
Mentor & enable training & development of team members
Identify and fill staffing needs
Nurture an environment conducive to good teamwork and co-operation among colleagues
Client Management

Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with the appropriate client representative and on-site client personnel to discuss ongoing service delivery and forward planning
Contracts Management

Ensure that all contracts at the site are delivering the required service at the correct cost
Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Deliver best in class Human Experience for end users.
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
Report critical & key performance measurements & achieve targets
Ensure that Account Management is informed immediately of any Critical Performance incidents on site
Complete all required audits and CSA’S and achieve targets
Provide appropriate monthly/quarterly/annual reporting and management reports as required
Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
Provide a responsive and pro-active service via seamless interface with all involved parties
Understand all aspects of any lease/licences that may impact the operation of the property.
Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
Act as single point of contact for the management of any projects on site
Finance Management

Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.
Health and Safety Management

Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
Human Experience/ Hospitality Management

Deliver best in class Human Experience for end users.
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
Report critical & key performance measurements & achieve targets
Ensure that Account Management is informed immediately of any Critical Performance incidents on site
Complete all required audits and CSA’S and achieve targets
Provide appropriate monthly/quarterly/annual reporting and management reports as required
Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
Provide a responsive and pro-active service via seamless interface with all involved parties
Understand all aspects of any lease/licences that may impact the operation of the property.
Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
Act as single point of contact for the management of any projects on site
Additional Duties and Responsibilities

Work together with other JLL business lines like transaction business, project management, IPS etc.
Networking with the clients organization and the local management
Support new business opportunities of JLL
Support bidding processes of the central JLL IFM team in London for new IFM clients
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Skills

Command Skills – for coordinating all additional efforts;
Customer Focus – for best Workplace Experience for users;
Negotiating skills – for negotiating with business and suppliers for the best solution;
Priority Setting – Set right priority also in cooperation with your manager;
Problem Solving;
Drive for Results;
Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.
Competencies

Patience
Up to date on the latest developments in the FM industry
Helpful
Empathic
A desire to learn
Strong team player
Experience

Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
Proven track record of Human Experience improvement and engagement.
Qualifications

Bachelor’s degree Facilities Manager or equivalent.
What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Location:

On-site –London, GBR