JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a highly skilled and experienced Facilities Manager to join our property management team. The successful candidate will be responsible for providing top-tier facilities services to occupiers across our clients managed properties, adhering to JLL’s best practice standards while understanding and supporting the business objectives of our investments.

Reporting Structure:

Reports to: Senior Facilities Managers (SFM)
May supervise: Assistant Facilities Manager(s) (AFM)
Key Responsibilities:

Facilities Management:

Deliver operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA)
Implement ‘Instinct’ customer experience initiatives across the portfolio
Serve as the primary point of contact for occupiers regarding day-to-day building operations
Liaise with Surveyors on occupier matters that may impact valuation/investment considerations
Adhere to established procedures for out-of-hours cover and emergencies
Financial Management:

Prepare and monitor service charge budgets
Conduct quarterly variance reporting and service charge reconciliation
Administer non-recoverable budgets
Compliance and Risk Management:

Ensure compliance with health and safety regulations and best practices
Address risks identified in independent Risk Assessments
Implement JLL’s ‘Socially Responsible Management’ program, including environmental and sustainability policies
Maintain, test, and implement disaster planning procedures
Organise and coordinate fire evacuation and bomb drills
Technical Operations:

Maintain familiarity with all building systems (HVAC, mechanical, electrical)
Ensure proper maintenance contracts are in place as per O&M manual requirements
Collaborate with building surveyors, architects, and consultants on major works
Identify and arrange minor planned works
Contractor Management:

Procure supplies and services in accordance with JLL’s PAM procurement program
Monitor contractor performance against agreed standards
Prepare site regulations and issue work permits for contractor activities
Regularly assess and enhance the quality of services provided on-site and implement improvements
Documentation and Reporting:

Maintain proper site records and routine correspondence
Develop and maintain occupier handbooks
Assist in insurance claim submissions and manage related works
Property Portfolio Management:

Monitor vacant/void properties in conjunction with client insurance policies
Establish regular site inspection programs
Ensure readiness for property sales and assist with due diligence enquiries
Address emergencies and urgent issues promptly, managing outcomes effectively.
Required Qualifications, Skills, and Experience:

IWFM / BIFM qualification or similar in facilities operational management
IOSH Qualification
Proficient in IT systems relevant to property management
Strong commercial awareness and ability to identify business improvement opportunities
Excellent stakeholder management skills
Previous experience in the property industry or similar business line, with client-facing experience
Change advocate with a drive to support operational business improvements
Strong organisational and communication skills (both verbal and written)
Results-driven mindset
Thorough understanding of Health & Safety and Compliance requirements (ISO14001 and ISO45001)
Solid knowledge of safety, quality, and cost risks in facilities management
This job description outlines key elements and responsibilities of the role but is not exhaustive. Duties may be subject to change based on evolving needs and circumstances.

Location:

On-site –London, GBR