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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Facilities Manager
We are looking for a Senior Facilities Manager for our Integrated Facilities Management business line.

What this job involves

The Senior Facilities Manager will be responsible for the management of a portfolio of client spaces across EMEA and management of a dedicated account team. The Senior Facilities Manager will have responsibility for management of IFM vendors, EH&S, client relationship, budgetary control of services and manage the day-to-day client activities for assigned property/facility, and support the account by being the key point of contact for key stakeholders and/or client and will report to the Group Account Manager.

The role will have responsibility for service quality, soft services, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.

Lead a small team- direct line management responsibility for the account
Ownership of the account
Strong vendor management
EH&S and risk management
Financial Management
Ensure high staff morale, trust and work ethics
Strong Communication and presentation skills
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of other team members
Client/Stakeholder Management
Monthly management reviews with the client and wider team
Hold quarterly business reviews with the client
Proactively engage stakeholders to ensure that on site client’s expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client’s premises
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
Contracts Management
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Finance Management / Cost Control / Profitability and working with a ‘guaranteed maximum price’ commercial model
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Health & Safety Management
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
Risk Management
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Desired skills and experience for this job

Excellent people skills and ability to interact with a wide range of client staff and demands
Able to communicate strong in local language and on extended “English” language level
Knowledge of Occupational Safety requirements & Works Council Relationship
Strong PC literacy and proven ability to manage daily activities using various systems
Knowledge of quality management and KPI measurement
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts and relevant terms
Budget management and financial analysis skills
(Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Move and relocation management and delivery
Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field
 

Location:

On-site –London, GBR