Job Title: Workplace Experience Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in London.

Key Responsibilities

•           To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.

•           To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records.

•           To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract

•           Preparation, control and monitoring of the service agreement in accordance with the client’s budgetary agreement

•           Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings

•           To compile and maintain all required management information/records relating to company, health and safety and other related records.

•           To liaise with local authorities as appropriate

•           To proactively manage risk and deal with insurance issues on site

•           To manage major work programmes on site, acting as the liaison point for all parties involved

•           To produce management reports in accordance with the needs of the business.

•           To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy

•           To monitor FM works onsite and liaise with service providers/sub-contractors.

•           Any other duties as in accordance with the needs of the business

Person Specification/Requirements

•           Educated to degree level or equivalent

•           Previous regional facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.

•           Excellent customer service, interpersonal and communication skills

•           IT literate, together with an understanding and experience of industry specific IT Applications.

•           High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

•           Analytical skills

•           Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.