Customer Service Contact Centre
12 Month Fixed Term
Manchester
One of our large financial clients is looking for a experienced customer services person with ideally some contact centre experience
Responds to all shareholder queries received by phone, email, letter, or webchat. 80% of the role is phone based and the other 20% is investigating cases.
- Places telephone trades in accordance with instructions received.
- Take ownership of answering, investigating, and resolving all enquiries within agreed service levels and focusing on customer outcomes.
- Responses are fast, efficient, and accurate.
- Investigates errors in shareholder accounts and statements.
- Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
- Reviews daily open items to ensure proper follow-up and closure.
- Responsible for the quality and completion of own work.
- Maintain your working knowledge of all products and procedures
- Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
- High school/secondary school or the equivalent combination of education and experience is required.
- Experience in contact centre or client service preferred.
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