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Customer Service Manager

Posted 2 days ago by Michael Page Business Support

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About the Role:We are seeking a proactive and experienced HR professional to join our growing Academy Trust as an HR Manager or HR Business Partner. This is a pivotal role supporting the Director of HR in shaping and delivering a high-quality, responsive HR service across schools.You will work closely with school leaders and Central Trust teams to embed consistent HR practices, support workforce planning, and contribute to the development of a people-focused culture that supports staff wellbeing, performance, and professional growth.Key Responsibilities:

  • Support the Director of HR in designing and implementing HR strategies and policies.
  • Act as a key point of contact for HR advice and guidance across a portfolio of schools.
  • Lead on employee relations cases, including disciplinary, grievance, and absence management.
  • Support recruitment, onboarding, and retention initiatives.
  • Contribute to the development of HR systems, processes, and reporting tools.
  • Ensure compliance with employment law, safeguarding, and safer recruitment practices.
  • Build strong relationships with school leaders and staff to promote a positive working environment.
  • Hands-on HR activities, including administration when needed.

What We’re Looking For:

  • CIPD qualified (Level 5 or above) or equivalent experience of HR
  • Proven experience in HR Management or HR Business Partnering within similarly complex organisations such as public sector or education.
  • Strong knowledge of employment law, HR systems and HR best practice.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Commitment to safeguarding and promoting the welfare of children and young people.
  • You will need to obtain a DBS as part of the role.

The Offer
Working on a contract basis via Hays for 6 months +
Based in Portsmouth, on-site full-time from 8am to 4pm
Ability to travel to other sites when needed in the Portsmouth Region.

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

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35,000 yearly

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