Job Title: Project / Programme Manager

Duration: 6 Month Contract (with scope to extend)

Location: Chester / Manchester

Role type: Full time role, Hybrid Working – minimum 2 days in the office

About Us:

Join our dynamic team in the Consumer Finance sector, where we strive to enhance the customer and colleague experience for credit card and loan products across all channels. We are on the lookout for an enthusiastic Project/Programme Manager to join our Credit Cards Lab in Chester/Manchester!

At our organisation, we understand that our customers seek seamless service and easy access to the finance they need. With a range of high street brands and MBNA, our Credit Cards teams work diligently to design and manage products that cater to diverse customer needs.

Role Overview:

As an Project/Programme Manager, you will play a crucial role in coordinating dependencies between our Lab and various stakeholders, including other labs, platforms, Group Executive Functions, and third parties. Your efforts will support complex and high-risk implementations, covering both business and technology changes.

Key Responsibilities:

• Catalogues and supports the management of dependencies between the lab and other teams.
• Collaborate with delivery partners outside of the lab to ensure interlock to enable the lab to deliver at pace.
• Identify blockers to delivery and where possible mitigates / resolves, raising to integrators, product owner (s) where required.
• Supports interaction between 3rd party suppliers and key business partners.
• Supports complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery.
• Coordinate the integration process and / or implementation events across shared infrastructure; lead on the Service Introduction process, coordinating parties to deliver the change.

What You Bring:

• Agile Methodology & Tools: Plays a key role in an agile team and uses agile methods and tools in the flow of work to achieve results. Adopts work quickly when changes happen and role models agile ways of working.
• Stakeholder Management: Builds positive business partner relationships to support own and team’s work. Independently manages business partner expectations with regular updates of work and potential risks/ issues.
• Planning, Tracking, Reporting & Governance: Applies a strong knowledge of delivery methodologies and product roadmaps and uses this to identify risks/ issues dependencies that may jeopardise agreed deliveries. Independently prepares and analyses management reports and mitigation plans.
• You will inspire others by building rapport and gaining commitment through strong personal identity and embracing diverse viewpoints.
• You will demonstrate a growth learning mindset and be open to new experiences to intentionally grow your individual and team skills.

Apply Now!

We encourage applications from all backgrounds, and we are especially keen to hear from under-represented groups. If you require any adjustments to our recruitment process due to disability or any other reason, please let us know!

Embrace this exciting opportunity to be part of a team that values innovation and inclusivity. Come and help us make finance accessible and enjoyable for everyone!

Please be advised: if you haven’t heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.