Customer Service & Sales Support Executive

Fluent German & English
Peterhead, Scotland OR Leighton Buzzard, England
Full Time | Monday–Friday
£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.

The Role – Customer Service at the Core

This position is heavily focused on customer service.

You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

Key Responsibilities

• Handle incoming customer queries via phone and email in German and English
• Process orders accurately and promptly
• Send confirmations and resolve issues same day wherever possible
• Follow up on outstanding quotations to support order conversion
• Support field sales representatives with administrative and customer support tasks
• Update and maintain CRM systems
• Assist with customer account set-up
• Work closely with Operations to ensure smooth fulfilment

Requirements

What We’re Looking For

• Fluent German & English (written and spoken)
• Proven customer service experience
• Experience supporting sales teams or processing orders
• Strong organisational and prioritisation skills
• Professional, adaptable, and self-motivated
• Confident using MS Office and CRM systems
• Strong communication skills and attention to detail

KPIs

• All customer queries responded to same day
• Orders received by 4pm processed by end of day
• Effective follow-up of quotations to support sales growth

Benefits

Why Join?

• £35,000 depending on experience
• Performance-based bonuses
• Growing international business with real career opportunity
• Supportive and collaborative team culture
• A role where customer service truly matters