Administrative Officer – Court & Tribunal Support
Location: Cardiff
4 Days a week – Hybrid
£12.86ph
Basic DBS

If you’re someone who enjoys keeping things running smoothly, bringing calm to busy days, and helping people through important processes, this role could be a great fit. Our Client is hiring for a reputed client to support the efficient operation of the courts and tribunals, delivering a “right first time” service with pride and professionalism.
What you’ll be doing:
* Preparing papers, files, and documents for hearings, meetings, and tribunals
* Producing standard correspondence, minutes, notes, and reports in line with guidelines
* Updating and creating records on an in-house computer system, ensuring accuracy and currency
* Handling post opening and dispatch, plus general photocopying and filing
* Supporting listing/rota activity by checking files, assisting court users, and helping keep schedules on track
* Providing face-to-face, written, and telephone enquiries support, including helping people complete procedures correctly
* Clerking civil and family hearings-ensuring papers/materials are available and up to date
* Checking and verifying documents, records, accounts, claims, and returns against criteria and procedures
* Helping assemble information and contribute to TIB (Team Information Board) meetings
* Completing basic statistical analysis and processing straightforward financial information as required
* Using discretion and initiative to improve work within set systems and processes
What you’ll bring:
* Strong administrative skills and excellent customer service, even when things are fast-moving
* Accuracy and attention to detail when checking, verifying, and updating records
* Confidence communicating politely with the public and professional stakeholders
* A practical approach to problem-solving-using guidelines and escalating complex issues appropriately
* Basic statistical and financial processing capability (where needed)
* Relevant computer skills to input and maintain accurate records
* The ability to work flexibly, including occasional ad hoc support at other local offices
Additional information:
* You’ll work within a team environment with regular management support, contributing to continuous improvement using lean principles.
Ready to make a difference in a role where service, accuracy, and teamwork matter? Apply now and take the next step in your administrative career with our reputed client.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.