Customer Service Administrator

£29,000 – £31,000 | Hybrid Working

The Company

Our client is a successful and growing business that supplies specialist products and solutions to customers across a variety of sectors. They pride themselves on delivering excellent service and building strong relationships with their customers.

The Role

We are recruiting for a Customer Service Administrator to join a friendly and supportive team. This is a varied role that combines customer service, administration, and coordination responsibilities, making it ideal for someone who enjoys working in a fast-paced environment and delivering exceptional customer support.
Key responsibilities include:

• Managing customer enquiries via telephone, email, and online channels.
• Providing accurate information on products and services.
• Processing customer orders and quotations.
• Maintaining and updating customer records on internal systems.
• Liaising with suppliers and internal departments to ensure orders are fulfilled efficiently.
• Monitoring order progress and keeping customers informed throughout the process.
• Supporting customer retention through excellent service and proactive communication.
• Updating CRM systems and maintaining accurate records.
• Preparing documentation, reports, and general administrative paperwork.
• Providing administrative support to the wider team as required.

About You

The ideal candidate will have:

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• The ability to manage multiple tasks and prioritise workloads effectively.
• Experience using CRM systems and Microsoft Office applications.
• A proactive, positive, and customer-focused approach.
• Confidence working independently as well as part of a team.
• Experience within a technical, manufacturing, industrial, or trade environment would be beneficial but is not essential.

Benefits

• Hybrid working
• Competitive salary of £29,000 – £31,000
• Supportive team environment
• Opportunity to develop skills and progress within a growing business

If you are interested in this role, please apply today

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.