Customer Service
Level 3 | Instant Access | Free Instant PDF Certificate | Assignment included | 24/7 Expert Support | Lifetime Access
Course summary
- Study method
- Online
- Duration
- 1 hour
- Access to content
- Lifetime access
- Course format
- Reading Materials
- Qualification
- Skills or knowledge based (no formal qualification)
- Exams
- Exam(s) / assessment(s) included in the price
- Tutor support
- Tutor available for students
Overview
Whether you want to improve your career prospects or start your own successful career, this Customer Service course can be a useful step in the right direction
This Customer Service course has been updated recently with proper guidance changes resulting from any deadlines or revisions.
★★ As a complimentary offer, we are letting our learners gain lifetime free access to the Customer Service course ★★
For over a decade, we've delivered Customer Service training to individuals and organisations big and small. Our courses help you be proactive and engaged in your working life.
Description
Course Curriculum of Customer Service
- 1 - Basics of Customer Service
- 2 - Why Customer Service Matters
- 3 - What is Different about Good Service
- 4 - First Steps and Body Language
- 5 - Effective Communication Strategies
- 6 - Phone Tone and Etiquette
- 7 - Relationship Building
- 8 - Turning Complaints into Opportunities
- 9 - E-Mail Etiquette
- 10 - Customer Relationship Management (CRM)
- 11 - Empowering Great Customer Service
- 12 - Evaluating and Measuring Customer Service
Further information about this Customer Service Course
Course Delivery: Our Courses are 100% online, interactive learning
Duration: 24 Hours
Accredited Provider: The CPD Accreditation Group (#779641)
Certificate: Upon successfully completing the Customer Service course, you will be sent a Digital Certificate. You can showcase this certificate of achievement in your professional life.
FREE Updates: You will be notified if there is any update of the Customer Service course.
Who is this course for?
This Customer Service has been designed for learners who wish to progress their personal and professional life. However, this Customer Service does not need traditional entry qualifications, you can start your journey within this Customer Service course straight away.
Requirements
Our online platform allows you to study 24/7, wherever you are. This online Customer Service course is open to anyone. All you need is an interest in learning! We give you access to world-class learning led by Compete High.
Career path
Compete High offers the most convenient path to gain knowledge of Customer Service which will give you the opportunity to put into practice your skill in a corporate environment.