Customer Service - Essential Skills
7-in-1 Premium Bundle | 7 Free PDF Certificates | No Hidden Fees | Lifetime Access | Tutor Support
Course summary
- Study method
- Online
- Duration
- 10 hours
- Access to content
- Lifetime access
- Course format
- Reading Materials
- Qualification
- Skills or knowledge based (no formal qualification)
- Exams
- Exam(s) / assessment(s) included in the price
- Tutor support
- Tutor available for students
Overview
Have you ever wanted to work in a customer service position but needed to gain skills and experience?
Are you passionate about delivering excellent customer service?
Are you looking for a career in customer service?
Then this Customer Service - Essential Skills Training course is for you to take your career one step ahead!
To excel in the customer service profession, you must possess excellent Communication, Data Entry, Virtual Assistance, Time Management and Telephone Etiquette Skills. In addition, you have to be passionate about delivering exceptional customer care service.
Our Customer Service Online Course covers all the essential skills for anyone looking to enhance their customer service skills further.
Customer Service Career Bundle:
- Course 01: Customer Service
- Course 02: Telephone Etiquette
- Course 03: Virtual Assistant
- Course 04: Communication Skills
- Course 05: Administrative Assistant
- Course 06: Stress Management
- Course 07: Time Management
Key Learning Outcomes:
- Managing Customer Excellence
- Able to answer customer service calls
- Provide customers with the necessary advice
- Can deliver excellent online customer service
- Able to manage customers over the telephone
- Dealing with difficult customers
- Capable of providing virtual customer services
Description
As a customer service agent, you must support the customer service centre to deal with various everyday customers and fulfil their enquiries. To do so, you must possess good communication skills and telephone etiquette.
Customer service agents usually work as front-line support workers; thus, excellent management skills are the key to providing excellent customer service.
Our 7-in-1 bundle will teach you how to deal with customers and how to excel in your customer service profession.
So ENROL in this course TODAY and BOOST your career NOW.
Certificate
7 FREE PDF Certificates will be sent after completion of the courses.
Who is this course for?
Progression of this course:
After completing this course, you may progress to:
- Level 1 Award in Customer Service (RQF)
- Level 1 Certificate in Customer Service (RQF)
- Level 2 Award in Customer Service (RQF)
- Level 2 Certificate in Customer Service (RQF)
- Level 2 Certificate in Principles of Customer Service
- Level 2 Diploma in Customer Service (RQF)
Requirements
Our online platform allows you to study 24/7, wherever you are. This online course is open to anyone. All you need is an interest in learning! We give you access to world-class learning led by Compete High.
Career path
Compete High offers the most convenient path to gain knowledge of Keyword which will give you the opportunity to put into practice your skill in a corporate environment.