Customer Service Helpdesk & Technical Support Diploma

Summary Overview Description Who is this course for? Requirements Career path

Customer Service Helpdesk & Technical Support Diploma

Price

£10.00

£14.00

Save 29%

Offer ends 31 March 2025

Study method	Online
Duration	1 Hour(s)
Access to content	Lifetime access
Qualification	No Formal Qualifications
CPD	1 CPD hours / points CPD
Achievement	Endorsed by
Certificates	Hardcopy Certificate - Free PDF Certificate - Free
Additional info	Exam(s) / assessment(s) is included in price
Tutor Support	Tutor is available for students

Overview

** Master Technical Support and Customer Service with Our Helpdesk Course **

Are you interested in pursuing a career in Customer Service Helpdesk & Technical Support? Do you want to develop your skills and knowledge to provide top-notch helpdesk support? Our Customer Service Helpdesk & Technical Support course is designed to equip you with the tools and techniques you need to excel in this field.

Our Customer Service Helpdesk & Technical Support course covers all the essential aspects of technical support and customer service, including helpdesk operations, problem solving, troubleshooting, and communication skills. You'll learn how to handle different types of customer inquiries and provide efficient and effective solutions to their problems. Our Customer Service Helpdesk & Technical Support expert also will guide you through the latest trends and practices in the industry, ensuring you're up-to-date with the latest developments.

Key Features of Customer Service Helpdesk & Technical Support Course

Free PDF Certificate
CPD Approved Customer Service Helpdesk & Technical Support Course
Lifetime Access

Description

Customer Service Helpdesk & Technical Support Curriculum

Module 1: Why Customer Service Matters?
Module 2: What’s Different about Good Service?
Module 3: Turning Complaints into Opportunities
Module 3: Customer Relationship Management (CRM)
Module 4: Phone Tone and Etiquette
Module 5: E-Mail Etiquette
Module 6: Basics of Customer Service
Module 7: Relationship Building
Module 8: Effective Communication Strategies
Module 9: First Steps and Body Language
Module 10: Empowering Great Customer Service
Module 11: Evaluating and Measuring

Certificate of Customer Service Helpdesk & Technical Support

After completing this Customer Service Helpdesk & Technical Support course, you will get a free PDF Certificates.

Who is This Course For

This Customer Service Helpdesk & Technical Support course is suitable for anyone wants to increase their knowledge in customer service. Also, if you want to get a professional qualification, you can choose:

Level 2 Certificate in Principles of Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service (RQF)
Certificate in Know Your Customer & Customer Due Diligence

Requirements

Our online platform allows you to study 24/7, wherever you are. This online course is open to anyone. All you need is an interest in learning! We give you access to world-class learning led by Compete High.

Career Path

Customer Service Representative/Executive/Officer
Customer Service Advisor/Specialist
Customer Service Manager

FAQs

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What is the refund policy?

You have a 14 day money back guarantee. Reach out to us if the course does not suit you for whatever reason and we will refund you, as long as you do it within 14 days.

Do I get certificates upon completion?

The course provider may provide you with certificates for completing a course. However, this will be clearly advertised, so please read the course description to be sure.

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Course Provider

Compete High

4.81 out of 5

59 Reviews

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