Jobsland Courses

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Original price was: £130.00.Current price is: £10.00.
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Offer ends 5 December 2024

Study methodOnline
Duration6 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Our "Essential Support Role Training" is an immersive learning experience covering fundamental aspects crucial for support professionals. From communication strategies to problem-solving techniques, this course delves deep into essential skills necessary to excel in roles where customer interaction and operational support are paramount.

 

Description

Explore the foundational principles and practical applications that underpin effective support roles in today's dynamic business environment. This course goes beyond theoretical knowledge, focusing on real-world scenarios and hands-on exercises that simulate the challenges you'll encounter in your career. By mastering the content of this course, you'll be well-prepared to handle customer inquiries, resolve issues efficiently, and contribute proactively to organizational success.

  1. What can I expect to learn from this course?
    • Gain proficiency in essential support skills including effective communication, problem-solving, and customer service techniques.
  2. Is this course suitable for beginners?
    • Yes, this course caters to learners with varying levels of experience, from beginners to those looking to refine their existing skills.
  3. How long does it take to complete the course?
    • The duration varies based on individual pace and commitment level. On average, learners complete the course within [X weeks/months].
  4. Are there any prerequisites for enrolling in this course?
    • No prerequisites are required. This course is designed to be accessible to all individuals interested in support roles.
  5. Will I receive a certificate upon completion?
    • Yes, upon successfully finishing the course and passing the assessment, you will receive a certificate of completion recognized by [Your Elearning Website Name].

 

Who is This Course For

Ideal for individuals aspiring to begin or advance their careers in customer support, client services, technical assistance, and related fields. Whether you're new to the industry or seeking to enhance your existing skills, this course provides the necessary training to succeed in diverse support roles.

 

Requirements

No prior experience is required to enroll in this course. Basic familiarity with using computers and interacting with people is beneficial but not mandatory. Our comprehensive curriculum is designed to accommodate learners at various stages of their professional journey, ensuring accessibility and relevance to all participants.

 

Career Path

Upon completion of the Essential Support Role Training, you'll possess a robust skill set that opens doors to a range of rewarding career opportunities. Graduates of this course typically find employment in roles such as customer support specialist, help desk technician, client service representative, and more. With the foundational knowledge gained, you'll be equipped to pursue advancement within your current organization or explore opportunities across different industries.

 

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Provider Info

  • Skill Edge
  • No ratings found yet!
  • Provider: Skill Edge
  • Address: London

Course Enquiry

FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Whether you have a change of mind or the course wasn't what you were looking for, we offer a 14 day money back policy for all our courses.

Make sure to reach out to us for the refund before the period is over if you want your money back.

We have the option to gift a course to anyone you want. When buying a course, all you have to do is add the details of the person to the order notes.

We will send the details and access to the course to the given person.

We have an option to buy courses for your team. Buy multiple of the same course and add an order note which includes details of the people that are going to receive the course.

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