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Original price was: £150.00.Current price is: £10.00.
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Offer ends 30 November 2024

  • Course Provided by
Learnexus
Study method Online
Duration 6 Hour(s)
Access to content Lifetime access
Qualification No Formal Qualifications
CPD CPD hours / points

CPD
Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Study method Online
Duration 6 Hour(s)
Access to content
Qualification No Formal Qualifications
CPD CPD hours / points

CPD
Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students
  • Price

£10.00 (was £109.49)

Save 90%
Offer ends 30 September 2024
  • Study Method
Online
  • Course Provided by

Learnexus

  • Duration
6
  • Qualification
No Formal Qualifications
  • CPD
  • Certificates
PDF Certificate after completion
  • Tutor Support
Yes

Overview

The "Telephone Etiquette Overview" course is designed to provide individuals with the essential skills and knowledge required to handle telephone communications professionally and effectively. In an era where digital communication often takes precedence, the ability to converse eloquently and courteously over the phone remains a crucial skill in both personal and professional contexts.

This comprehensive course covers a range of topics, from understanding the basics of telephone etiquette to mastering advanced techniques for handling challenging calls. It is ideal for professionals across various industries, including customer service representatives, sales personnel, administrative staff, and anyone who regularly interacts with clients or colleagues over the phone.

By enrolling in this course, participants will learn how to create positive first impressions, convey messages clearly and concisely, manage difficult conversations with tact, and leave a lasting positive impact on their callers. The course emphasizes practical applications and real-world scenarios to ensure that students can apply what they learn immediately in their daily interactions.

Our online Telephone Etiquette course offers the flexibility to study at your own pace, making it accessible to individuals in the UK and beyond. Whether you are looking to enhance your communication skills, boost your professional image, or improve your overall effectiveness in telephone interactions, this course is the perfect choice for you.

 

Overview

The “Telephone Etiquette Overview” course is designed to provide individuals with the essential skills and knowledge required to handle telephone communications professionally and effectively. In an era where digital communication often takes precedence, the ability to converse eloquently and courteously over the phone remains a crucial skill in both personal and professional contexts.

This comprehensive course covers a range of topics, from understanding the basics of telephone etiquette to mastering advanced techniques for handling challenging calls. It is ideal for professionals across various industries, including customer service representatives, sales personnel, administrative staff, and anyone who regularly interacts with clients or colleagues over the phone.

By enrolling in this course, participants will learn how to create positive first impressions, convey messages clearly and concisely, manage difficult conversations with tact, and leave a lasting positive impact on their callers. The course emphasizes practical applications and real-world scenarios to ensure that students can apply what they learn immediately in their daily interactions.

Our online Telephone Etiquette course offers the flexibility to study at your own pace, making it accessible to individuals in the UK and beyond. Whether you are looking to enhance your communication skills, boost your professional image, or improve your overall effectiveness in telephone interactions, this course is the perfect choice for you.

 

Description

Who is this course for?

  1. Customer Service Representatives: If you work in customer service, this course will equip you with the skills needed to handle customer inquiries, complaints, and support calls professionally and effectively. Learn how to create positive experiences for your customers and enhance your service delivery.

  2. Sales Professionals: For sales personnel, effective telephone communication is crucial for building relationships with clients, closing deals, and following up on leads. This course teaches you how to communicate persuasively and professionally, increasing your chances of success.

  3. Administrative Staff: Administrative professionals often serve as the first point of contact for callers. This course provides the tools you need to make a great first impression, manage calls efficiently, and represent your organization positively.

  4. Remote Workers: With the rise of remote work, effective telephone communication has become even more important. This course helps remote workers maintain clear and professional communication with colleagues and clients, ensuring that distance does not hinder productivity.

  5. Anyone Looking to Improve Communication Skills: Whether for personal or professional reasons, anyone who wants to enhance their telephone communication skills will benefit from this course. Improve your confidence, clarity, and courtesy in all your phone interactions.

 

Who is This Course For

  1. Customer Service Representatives: If you work in customer service, this course will equip you with the skills needed to handle customer inquiries, complaints, and support calls professionally and effectively. Learn how to create positive experiences for your customers and enhance your service delivery.

  2. Sales Professionals: For sales personnel, effective telephone communication is crucial for building relationships with clients, closing deals, and following up on leads. This course teaches you how to communicate persuasively and professionally, increasing your chances of success.

  3. Administrative Staff: Administrative professionals often serve as the first point of contact for callers. This course provides the tools you need to make a great first impression, manage calls efficiently, and represent your organization positively.

  4. Remote Workers: With the rise of remote work, effective telephone communication has become even more important. This course helps remote workers maintain clear and professional communication with colleagues and clients, ensuring that distance does not hinder productivity.

  5. Anyone Looking to Improve Communication Skills: Whether for personal or professional reasons, anyone who wants to enhance their telephone communication skills will benefit from this course. Improve your confidence, clarity, and courtesy in all your phone interactions.

 

Requirements

  • Basic Communication Skills: Participants should have basic verbal communication skills and a desire to improve their telephone etiquette.
  • Access to a Telephone: As this is an online course focused on telephone communication, access to a telephone for practice is essential.
  • Commitment to Learning: A willingness to engage with course materials and participate in practical exercises will help you get the most out of this course.

 

Requirements

  • Basic Communication Skills: Participants should have basic verbal communication skills and a desire to improve their telephone etiquette.
  • Access to a Telephone: As this is an online course focused on telephone communication, access to a telephone for practice is essential.
  • Commitment to Learning: A willingness to engage with course materials and participate in practical exercises will help you get the most out of this course.

 

Career Path

  1. Customer Service: Enhance your career in customer service by mastering the art of telephone communication. Professionals with strong telephone etiquette skills are highly valued and can progress to supervisory or managerial roles.

  2. Sales: Effective telephone communication can significantly impact your success in sales. Develop the skills to build rapport with clients, close deals, and achieve your sales targets.

  3. Administration: Administrative roles require excellent communication skills. By improving your telephone etiquette, you can advance to higher-level administrative positions or transition into customer service or sales roles.

  4. Remote Work: As remote work continues to grow, the ability to communicate effectively over the phone is increasingly important. Enhance your remote work capabilities and open up new career opportunities.

  5. Personal Development: Good telephone etiquette is a valuable skill in any career. By developing these skills, you can improve your overall communication abilities, making you a more effective and confident professional.

 

Reviews

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Provider Info

Learnexus
  • Learnexus
  • No ratings found yet!
  • Provider: Learnexus
  • Address: London

Course Enquiry

Q & A

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Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

  • 12 Hours ago

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

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Reviews

5.0

Course Rating

65 total reviews

  • SORT BY

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

  • 12 Hours ago

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Ask A Question
See More Questions

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FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Original price was: £150.00.Current price is: £10.00.

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Offer ends 30 November 2024

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