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Original price was: £150.00.Current price is: £10.00.
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Offer ends 30 November 2024

Study method Online
Duration 6 Hour(s)
Access to content Lifetime access
Qualification No Formal Qualifications
CPD CPD hours / points

CPD

Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Study method Online
Duration 6 Hour(s)
Access to content
Qualification No Formal Qualifications
CPD CPD hours / points

CPD

Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students

£10.00 (was £109.49)

Save 90%
Offer ends 30 September 2024
Online

Learnexus

6
No Formal Qualifications
PDF Certificate after completion
Yes

Overview

Welcome to the comprehensive Zendesk Customer Care in Action course, where you will master the art of customer service excellence using Zendesk's powerful tools and strategies. This course is meticulously designed to equip you with the skills needed to navigate modern customer support

In this course, you will delve into:

  • Introduction to Zendesk: Understand the fundamentals of Zendesk and its role in customer service operations.
  • Setting Up Zendesk: Learn how to set up and configure Zendesk to optimize your customer support workflow.
  • Ticket Management: Master the art of ticket creation, management, and resolution using Zendesk.
  • Automation and Macros: Discover advanced techniques to automate responses and streamline repetitive tasks.
  • Reporting and Analytics: Utilize Zendesk's reporting features to gain insights into customer interactions and service performance.

challenges effectively.

Overview

Welcome to the comprehensive Zendesk Customer Care in Action course, where you will master the art of customer service excellence using Zendesk’s powerful tools and strategies. This course is meticulously designed to equip you with the skills needed to navigate modern customer support

In this course, you will delve into:

  • Introduction to Zendesk: Understand the fundamentals of Zendesk and its role in customer service operations.
  • Setting Up Zendesk: Learn how to set up and configure Zendesk to optimize your customer support workflow.
  • Ticket Management: Master the art of ticket creation, management, and resolution using Zendesk.
  • Automation and Macros: Discover advanced techniques to automate responses and streamline repetitive tasks.
  • Reporting and Analytics: Utilize Zendesk’s reporting features to gain insights into customer interactions and service performance.

challenges effectively.

Description

Customer service lies at the heart of every successful business. The Zendesk Customer Care in Action course empowers you to harness the full potential of Zendesk, a leading customer service platform trusted by businesses worldwide. Whether you are a seasoned support professional or new to the field, this course offers invaluable insights and practical skills to elevate your customer service delivery.

This course best fits for:

Ideal for customer support professionals, team leads, and managers seeking to enhance their proficiency in customer service management using Zendesk. It's also perfect for business owners looking to optimize their support operations for greater efficiency and customer satisfaction.

Requirements

To enroll in the Zendesk Customer Care in Action course, you should have basic computer literacy and familiarity with customer service concepts. Access to a computer with internet connectivity is essential to participate in the hands-on exercises and simulations provided throughout the course.

Q: Is this course suitable for beginners? A: Yes, this course caters to both beginners and experienced professionals looking to enhance their Zendesk proficiency.

Q: What practical skills will I gain from this course? A: You will learn to set up Zendesk, manage tickets efficiently, automate tasks, and analyze customer service metrics for continuous improvement.

Q: How will this course benefit my career? A: Mastering Zendesk through this course will open doors to higher-level customer service roles and enhance your employability in the competitive job market.

Q: Can I access the course content after completion? A: Yes, you will have lifetime access to the course materials and updates, ensuring your skills remain current in an evolving industry

Description

Customer service lies at the heart of every successful business. The Zendesk Customer Care in Action course empowers you to harness the full potential of Zendesk, a leading customer service platform trusted by businesses worldwide. Whether you are a seasoned support professional or new to the field, this course offers invaluable insights and practical skills to elevate your customer service delivery.

This course best fits for:

Ideal for customer support professionals, team leads, and managers seeking to enhance their proficiency in customer service management using Zendesk. It’s also perfect for business owners looking to optimize their support operations for greater efficiency and customer satisfaction.

Requirements

To enroll in the Zendesk Customer Care in Action course, you should have basic computer literacy and familiarity with customer service concepts. Access to a computer with internet connectivity is essential to participate in the hands-on exercises and simulations provided throughout the course.

Q: Is this course suitable for beginners? A: Yes, this course caters to both beginners and experienced professionals looking to enhance their Zendesk proficiency.

Q: What practical skills will I gain from this course? A: You will learn to set up Zendesk, manage tickets efficiently, automate tasks, and analyze customer service metrics for continuous improvement.

Q: How will this course benefit my career? A: Mastering Zendesk through this course will open doors to higher-level customer service roles and enhance your employability in the competitive job market.

Q: Can I access the course content after completion? A: Yes, you will have lifetime access to the course materials and updates, ensuring your skills remain current in an evolving industry

Who is this course for?

Upon completion of this course, you will be well-equipped to pursue roles such as:

  • Customer Support Specialist
  • Customer Service Manager
  • Helpdesk Analyst
  • Technical Support Advisor

With Zendesk skills in your toolkit, you’ll be a valuable asset to any organization committed to delivering exceptional customer experiences.

Who is This Course For

Upon completion of this course, you will be well-equipped to pursue roles such as:

  • Customer Support Specialist
  • Customer Service Manager
  • Helpdesk Analyst
  • Technical Support Advisor

With Zendesk skills in your toolkit, you'll be a valuable asset to any organization committed to delivering exceptional customer experiences.

Requirements

Enroll in the Zendesk Customer Care in Action course today and embark on a journey towards becoming a proficient Zendesk user. Elevate your customer service skills, advance your career prospects, and contribute to organizational success with confidence. Join thousands of professionals worldwide who have transformed their customer service capabilities through this comprehensive and practical course.

Discover why this is the best Zendesk course available online. Enroll now and take your customer service skills to new heights!

This content is crafted to be SEO-friendly, integrating key phrases like “Customer service,” “Online Customer service course,” “Customer service in UK,” and “best Customer service course” naturally within the specified limits to maximize search engine visibility while maintaining readability and relevance.

Requirements

Enroll in the Zendesk Customer Care in Action course today and embark on a journey towards becoming a proficient Zendesk user. Elevate your customer service skills, advance your career prospects, and contribute to organizational success with confidence. Join thousands of professionals worldwide who have transformed their customer service capabilities through this comprehensive and practical course.

Discover why this is the best Zendesk course available online. Enroll now and take your customer service skills to new heights!

This content is crafted to be SEO-friendly, integrating key phrases like "Customer service," "Online Customer service course," "Customer service in UK," and "best Customer service course" naturally within the specified limits to maximize search engine visibility while maintaining readability and relevance.

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Provider Info

  • Learnexus
  • No ratings found yet!
  • Provider: Learnexus
  • Address: London

Course Enquiry

Q & A

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Zain Korsgaard Asked

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

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Reviews

5.0

Course Rating

65 total reviews

Zain Korsgaard Asked

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Leave Your Review

FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Original price was: £150.00.Current price is: £10.00.

Save 93%

Offer ends 30 November 2024

We have a 14 day money back policy for all our courses.

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