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Certificate in Telephone Etiquette

Accelerate Your Learning Journey with Training Curve – 24/7 Tutor Support – Lifetime Access
  • Price
Original price was: £109.49.Current price is: £10.00.
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Offer ends 5 December 2024

Study methodOnline
Duration8 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD8 CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Welcome to our comprehensive Telephone Etiquette course, designed to equip you with the essential skills and knowledge needed to communicate effectively over the phone. In today's fast-paced business environment, mastering telephone etiquette is crucial for making a positive impression and maintaining professionalism.

CPD

8 CPD hours / points

Accredited By CPD TC

Description

Our Telephone Etiquette course is crafted to enhance your communication prowess specifically for telephone interactions. Whether you are looking to excel in customer service, sales, or general business communication, this course offers practical insights and strategies that are applicable across various industries and sectors.

Why Choose Our Telephone Etiquette Course?

In the modern business landscape, where communication spans across multiple platforms, the ability to conduct oneself professionally over the phone remains a cornerstone of success. Our Telephone Etiquette course stands out as the best choice for anyone in the UK aiming to refine their telephone communication skills.

What You Will Learn

Throughout this course, you will delve into the nuances of telephone etiquette that can elevate your interactions from ordinary to exceptional. You'll gain insights into:

  • Effective Communication: Mastering the art of clear and concise communication over the phone.
  • Building Rapport: Techniques for establishing rapport and fostering positive relationships with callers.
  • Handling Difficult Calls: Strategies for managing challenging conversations with professionalism and confidence.
  • Telephone Etiquette in Business: Understanding the importance of etiquette in enhancing business relationships and customer satisfaction.
  • Voicemail and Email Etiquette: Best practices for leaving professional voicemails and handling phone-related emails.
  • Improving Listening Skills: Techniques for active listening and understanding caller needs effectively.

Who Should Take This Course

Professionals across all industries in the UK who regularly engage in telephone communication will find immense value in this course. Whether you are a customer service representative, sales executive, or business owner, mastering telephone etiquette is essential for advancing your career and fostering positive business relationships.

Course Format

Our Telephone Etiquette course is delivered entirely online, allowing you to learn at your own pace and convenience. The course materials are designed to be engaging and practical, featuring real-life scenarios and interactive exercises that reinforce your learning.

Certification

Upon successful completion of the course, you will receive a Certificate in Telephone Etiquette, demonstrating your commitment to professional development and excellence in communication.

Enroll Today

Invest in your career growth and professional success by enrolling in our Telephone Etiquette course today. Whether you are looking to enhance your customer service skills, improve sales performance, or simply communicate more effectively over the phone, this course provides the foundational knowledge and practical skills you need. Join thousands of professionals who have already benefited from our expertly crafted course and take your communication skills to the next level.

Don't miss this opportunity to stand out in your field with our Telephone Etiquette course. Enroll now and start mastering the art of professional telephone communication.

Who is This Course For

Aspiring Professionals

Whether you're just starting your career journey or looking to pivot into a new field, this course is designed with you in mind. Our content caters to individuals eager to learn and grow, providing foundational knowledge and practical skills that are essential in today's job market. If you have a passion for learning and a drive to excel, this course will give you the tools and confidence to achieve your professional goals.

Seasoned Experts

This course is also ideal for experienced professionals who want to stay current with industry trends or deepen their expertise. Our comprehensive curriculum is crafted to challenge and engage you, offering advanced insights and practical applications that can enhance your existing skill set. Whether you're seeking to refine your techniques, learn new methodologies, or simply stay ahead of the curve, this course offers valuable opportunities for professional development.

Our diverse range of topics ensures that no matter your background or experience level, you'll find content that is relevant, engaging, and applicable to your career aspirations. Join us on Training Curve to advance your knowledge, skills, and career trajectory.

Requirements

General Requirements

Before enrolling in a course on Training Curve, it is essential to ensure you have the necessary tools and mindset to succeed. Our courses are designed to be accessible and beneficial to a wide range of learners, whether you're a beginner or seeking to advance your existing skills.

A stable internet connection is crucial for accessing course materials, participating in interactive sessions, and submitting assignments. Additionally, having a quiet and distraction-free study environment will help you stay focused and make the most of your learning experience.

Technical Requirements

To effectively engage with our course content, you will need:

  • A reliable computer or tablet

  • Up-to-date web browser (Chrome, Firefox, Safari, or Edge)

  • Basic proficiency in using digital tools and platforms

  • Access to any specific software mentioned in the course description

  • Adequate storage for downloading course materials and assignments

Personal Requirements

Commitment and Motivation

Dedication to the learning process is vital. Each course requires a certain level of commitment to complete the assignments, participate in discussions, and apply the learned concepts.

Time Management

Effective time management is key to balancing the demands of the course with your personal and professional responsibilities. Setting aside regular study times and adhering to them can significantly enhance your progress and success.

Career Path

Embarking on a course with Training Curve opens the door to numerous career opportunities. Each course is meticulously designed to provide you with practical skills and knowledge that are highly valued across various industries. Whether you are just starting your career, looking to advance in your current role, or seeking a complete career change, our courses offer a solid foundation to help you achieve your professional goals.

Skills and Opportunities

Our courses cover a wide range of topics and skill sets, enabling you to develop expertise in your chosen field. From foundational principles to advanced techniques, you will gain the confidence to tackle real-world challenges and projects. The skills you acquire can make you a strong candidate for various roles, enhancing your employability and opening up new career paths.

Professional Growth and Development

In addition to technical skills, our courses emphasize professional growth and personal development. You will learn how to apply your knowledge effectively, work collaboratively, and adapt to evolving industry trends. These courses are not just about learning new skills; they are about transforming your career trajectory and equipping you with the tools to succeed in a competitive job market.

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Provider Info

Training Curve
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  • Provider: Training Curve
  • Address: London

Course Enquiry

FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Certificate in Telephone Etiquette

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Whether you have a change of mind or the course wasn't what you were looking for, we offer a 14 day money back policy for all our courses.

Make sure to reach out to us for the refund before the period is over if you want your money back.

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We will send the details and access to the course to the given person.

We have an option to buy courses for your team. Buy multiple of the same course and add an order note which includes details of the people that are going to receive the course.

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