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Complete Maintenance Technician Training

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Original price was: £159.59.Current price is: £10.00.
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Offer ends 5 December 2024

Study methodOnline
Duration9 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD9 CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Welcome to the Technical Support Training course designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of helpdesk and technical support. This comprehensive online course is tailored for individuals looking to enhance their technical troubleshooting abilities and customer service skills.

In this online Technical Support Training course, we cover a range of critical topics essential for success in technical support roles. Whether you're a helpdesk professional, IT support specialist, or customer service representative, this course provides you with practical insights and strategies to effectively resolve technical issues and support end-users.

Key topics covered include:

  • Understanding the role of technical support in various industries.
  • Mastering effective communication and customer service skills.
  • Troubleshooting hardware and software issues.
  • Utilizing remote support tools and techniques.
  • Managing and prioritizing support tickets.
  • Best practices for documenting solutions and knowledge sharing.

By the end of this course, you will have gained valuable insights and practical skills that are essential for delivering exceptional technical support and maintaining high customer satisfaction levels. Join us in mastering the art of technical support excellence.

CPD

9 CPD hours / points

Accredited By CPD TC

Description

Prepare yourself for a transformative learning experience with our specialized online Technical Support Training course. Developed by industry experts, this course is designed to meet the evolving needs of technical support professionals seeking to enhance their expertise and effectiveness.

The course begins by emphasizing the fundamental aspects of technical support roles across different sectors. You will gain a deep understanding of the responsibilities and expectations associated with providing timely and effective support to end-users. This foundational knowledge sets the stage for exploring advanced troubleshooting techniques and problem-solving strategies.

Throughout the course, we focus on practical applications of technical support principles. You will learn how to diagnose and resolve common hardware and software issues encountered in real-world scenarios. Hands-on exercises and simulations enhance your learning experience, allowing you to apply theoretical concepts to practical situations effectively.

Effective communication is at the core of successful technical support. You will develop essential communication skills to interact confidently with users of varying technical backgrounds. This includes active listening, asking clarifying questions, and conveying technical information in a clear and concise manner.

Remote support has become increasingly prevalent in today's digital landscape. The course covers strategies and tools for providing remote assistance efficiently, ensuring that geographical barriers do not hinder your ability to deliver timely support solutions.

Furthermore, you will explore best practices for managing support tickets, prioritizing tasks, and documenting solutions. These organizational skills are crucial for maintaining efficiency and accountability within a technical support team.

 

Who is This Course For

Explore Opportunities

Discover a variety of career paths and opportunities in the field. Whether you're starting your professional journey or looking to advance in your current career, this course equips you with essential skills and knowledge to excel in the industry. Learn from industry experts and explore the diverse roles and opportunities available to professionals or students in this dynamic field.

Skill Development

Gain practical skills and hands-on experience through interactive modules and real-world projects. Develop a robust skill set that employers value, including utilising your skills in a practical setting. Our curriculum is designed to ensure you not only understand theoretical concepts but also apply them effectively in industry settings.

Career Advancement

Position yourself for career advancement with a certificate from Learning Mate. Showcase your expertise and commitment to professional growth, making you a valuable asset in the competitive job market. Whether you're aiming to secure your first job, transition to a new role, or enhance your current skills, this course provides the tools and knowledge to succeed in your career goals.

Requirements

Technical Requirements

To successfully participate in this course on Learning Mate, you'll need access to the following:

  • Internet Connection: A stable internet connection to access course materials, watch videos, and participate in online discussions.
  • Device: A computer, laptop, tablet, or smartphone with modern web-browsing capabilities.
  • Software: Depending on the course, you may need specific software tools or applications. Details will be provided in the course description.

Skills and Prerequisites

Before enrolling, it's beneficial to have:

  • Basic Computer Literacy: Comfort using a keyboard, mouse, and navigating through different software applications.
  • Language Proficiency: Courses are conducted primarily in English. A strong understanding of English is recommended to fully engage with the course content and instructions.

Understanding these requirements will ensure a smoother learning experience as you dive into the exciting world of this course’ topics.

Career Path

Explore Opportunities

Discover a variety of career paths and opportunities in the field. Whether you're starting your professional journey or looking to advance in your current career, this course equips you with essential skills and knowledge to excel in the industry. Learn from industry experts and explore the diverse roles and opportunities available to professionals or students in this dynamic field.

Skill Development

Gain practical skills and hands-on experience through interactive modules and real-world projects. Develop a robust skill set that employers value, including utilising your skills in a practical setting. Our curriculum is designed to ensure you not only understand theoretical concepts but also apply them effectively in industry settings.

Career Advancement

Position yourself for career advancement with a certificate from Learning Mate. Showcase your expertise and commitment to professional growth, making you a valuable asset in the competitive job market. Whether you're aiming to secure your first job, transition to a new role, or enhance your current skills, this course provides the tools and knowledge to succeed in your career goals.

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Provider Info

Learning Mate
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  • Provider: Learning Mate
  • Address: London

Course Enquiry

FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Complete Maintenance Technician Training

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Learning Mate
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Whether you have a change of mind or the course wasn't what you were looking for, we offer a 14 day money back policy for all our courses.

Make sure to reach out to us for the refund before the period is over if you want your money back.

We have the option to gift a course to anyone you want. When buying a course, all you have to do is add the details of the person to the order notes.

We will send the details and access to the course to the given person.

We have an option to buy courses for your team. Buy multiple of the same course and add an order note which includes details of the people that are going to receive the course.

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