Waiter Diploma Training Course

This intensive course examines everything from the tools used to provide services and the duties of a waiter. Then, we will talk about different service types and examine relevant methods for each. Furthermore, you will gain knowledge of how to use and preserve the many types of glassware, common bar tools, and cutlery used in a high-end restaurant. Additionally, you will examine the process for arranging the table before service and providing it with the proper equipment and crockery. Finally, you will get to know how upselling and suggestive selling strategies are used in upscale restaurants to build customer loyalty and trust.

Course Curriculum

The detailed curriculum outline of our Waiter Diploma course is as follows:

***Waiter Diploma***

Module 01: Customer Service and Service Sequence

• Who is the Waiter?
• Responsibilities of a Waiter
• Types of Customer Service
• Table Setting
• Service Sequence

Module 02: Equipment Handling Technique

• Restaurant Equipment
• Carrying Plates
• Bar Equipment
• Handling Glassware
• Using a Tray

Module 03:Hygiene

• Personal Hygiene
• Personal Grooming
• Restaurant Hygiene
• Cleaning the Restaurant
• Procedure for Cleaning
• Floor Surfaces
• Routine and Non-Routine Cleaning

Module 04: Beverage and Tobacco

• Non-Alcoholic Beverage
• Water
• Tea
• Coffee
• Types of Coffees
• Service of Tea and Coffee
• Mocktails
• Serving Sodas
• Service of Juices
• Fruit Juice

Module 05: Understanding Risks and Preventive Measures

• Responsibilities as a Food Handler
• Waste Management
• Pest Control
• First Aid
• Restaurant Hazards, Safety Measures and Handling

Module 06: Food & Beverage Control and Selling Techniques

• Cost Control & Selling Techniques
• Cost Controlling Measures
• Suggestive Selling and Up-Selling
• Effective Seller
• Promoting Food & Beverage Service
• Understanding Our Customer
• Anticipating Guests’ Needs

Module 07: Tips and Hints for Success in Waiter profession

• Tricks for Making a Great Impression
• Key Things That Impress Every Customer
• Ways to Convert Customers into Regulars
• 5 Tips to Become a Best Waiter

Accreditation

All of our courses are fully accredited, including this Waiter Training Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Waiter Training.

Certification

Once you’ve successfully completed your Waiter Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Waiter Training Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.