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Customer Service Diploma Level 3 With Complete Career Guide

10 FREE Certificates | 10 CPD Accredited Courses | Unlimited Retake | Lifetime Access
  • Price
Original price was: £75.00.Current price is: £50.00.
Save 33%

Offer ends 30 November 2024

Study methodOnline
Duration70 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD100 CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Ready to elevate your customer service skills to the next level and carve out a successful career path? Introducing our Customer Service Diploma Level 3 with Complete Career Guide—an all-encompassing program designed to equip you with the expertise and knowledge needed to excel in the dynamic field of customer service.

Delve into modules covering essential topics such as understanding customer needs, mastering in-person and electronic service delivery, and effectively handling difficult situations. From establishing the right attitude to generating repeat business, each module is meticulously crafted to empower you with practical skills and strategies.

Additionally, benefit from a comprehensive career guide featuring courses aligned with Care Certificate Standards, including professional CV writing, communication skills training, career development, and more. Whether you're aiming to enhance your current role or pursue new opportunities, this course provides the tools and guidance to thrive in the competitive world of customer service. Are you ready to embark on this transformative journey?

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Learning Outcomes:

  • Recognize the core values and mission of a business.
  • Cultivate a positive mindset for effective customer interactions.
  • Identify and address diverse customer requirements and concerns.
  • Implement strategies for fostering repeat business.
  • Enhance verbal and written communication techniques for customer service.
  • Acquire skills to recover difficult customers and know when to escalate.

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Key Features:

  • CPD Certified Customer Service Diploma Level 3 With Complete Career Guide
  • 10 Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

CPD

100 CPD hours / points

Accredited By CPD Quality Standards

Description

Course Curriculum:

  • Module 01: Who We Are and What We Do
  • Module 02: Establishing Your Attitude
  • Module 03: Identifying and Addressing Customer Needs
  • Module 04: Generating Return Business
  • Module 05: In-Person Customer Service
  • Module 06: Giving Customer Service over the Phone
  • Module 07: Providing Electronic Customer Service
  • Module 08: Recovering Difficult Customers
  • Module 09: Understanding When to Escalate
  • Module 10: Communication Skills
  • Module 11: To Do Lists
  • Module 12: Organizing Your Inbox
  • Module 13: Negotiation Techniques

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Complete Career Guide for Customer Service Diploma Level 3 (A to Z)

List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide:

  • Course 01: Professional CV Writing and Job Searching
  • Course 02: Communication Skills Training
  • Course 03: Career Development Training
  • Course 04: Time Management
  • Course 05: Returning to Work Training
  • Course 06: Level 3 Diploma in Project Management
  • Course 07: Leadership Skills
  • Course 08: Body Language
  • Course 09: Interview and Recruitment

Accreditation

All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service .

Certification

Once you’ve successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is This Course For

Customer Service Diploma Level 3 With Complete Career Guide is ideal for all employees or anyone who genuinely wishes to learn more about basics.

Requirements

No prior degree or experience is required to enrol in Customer Service Diploma Level 3 With Complete Career Guide.

Career Path

Customer Service Diploma Level 3 With Complete Career Guide will help you to explore a variety of career paths in the related industry.

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Provider Info

  • Training Express LTD
  • No ratings found yet!
  • Provider: Training Express LTD
  • Address: 18th Floor, 100 Bishopsgate
    London
    EC2N 4AG

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FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

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Customer Service Diploma Level 3 With Complete Career Guide

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  • Course Provider
Training Express LTD
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Whether you have a change of mind or the course wasn't what you were looking for, we offer a 14 day money back policy for all our courses.

Make sure to reach out to us for the refund before the period is over if you want your money back.

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We have an option to buy courses for your team. Buy multiple of the same course and add an order note which includes details of the people that are going to receive the course.

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