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Premium Career Track Skills Training | 18 Courses Bundle | 18 Free Certificates | Free Retake Exam | Lifetime Access
  • Price
Original price was: £170.00.Current price is: £100.00.
Save 41%

Offer ends 30 November 2024

  • Course Provided by
Training Express LTD
Study method Online
Duration 80 Hour(s)
Access to content Lifetime access
Qualification No Formal Qualifications
CPD 80 CPD hours / points

CPD
Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Study method Online
Duration 6 Hour(s)
Access to content
Qualification No Formal Qualifications
CPD CPD hours / points

CPD
Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students
  • Price

£10.00 (was £109.49)

Save 90%
Offer ends 30 September 2024
  • Study Method
Online
  • Course Provided by

Training Express

  • Duration
80
  • Qualification
No Formal Qualifications
  • CPD
80
  • Certificates
PDF Certificate after completion
  • Tutor Support
Yes

Overview

**18 FREE CPD Accredited Certificates Included**

Elevate your customer service career with confidence. Our Customer Service Manager (CRM) Career Track Diploma equips you with essential skills to provide top-notch customer experiences, setting you apart in any industry

Embarking on the Customer Service Manager (CRM) Career Track Diploma will provide you with a comprehensive insight into the world of customer relationship management. This bundle combines essential courses from public relations and phone-based customer service to corporate risk management and positive psychology, ensuring you are equipped with the holistic knowledge required to excel in any customer-centric environment.

Crafted by industry experts, these 18 courses offer a robust foundation for those keen to understand customer behaviour, manage diverse teams, negotiate sales effectively, and handle business intelligence with finesse. With such a rich curriculum, this diploma is your passport to a. fulfilling and dynamic CRM career.

Learning Outcomes

  • Understand core concepts of Customer Relationship Management.
  • Develop strategies for effective public relations and stakeholder engagement.
  • Implement KYC procedures and AML guidelines confidently.
  • Foster equality, diversity, and cross-cultural awareness in teams.
  • Harness positive psychology principles in the workplace.
  • Manage teams, time, and corporate risks proficiently.

Overview

**18 FREE CPD Accredited Certificates Included**

Elevate your customer service career with confidence. Our Customer Service Manager (CRM) Career Track Diploma equips you with essential skills to provide top-notch customer experiences, setting you apart in any industry

Embarking on the Customer Service Manager (CRM) Career Track Diploma will provide you with a comprehensive insight into the world of customer relationship management. This bundle combines essential courses from public relations and phone-based customer service to corporate risk management and positive psychology, ensuring you are equipped with the holistic knowledge required to excel in any customer-centric environment.

Crafted by industry experts, these 18 courses offer a robust foundation for those keen to understand customer behaviour, manage diverse teams, negotiate sales effectively, and handle business intelligence with finesse. With such a rich curriculum, this diploma is your passport to a. fulfilling and dynamic CRM career.

Learning Outcomes

  • Understand core concepts of Customer Relationship Management.
  • Develop strategies for effective public relations and stakeholder engagement.
  • Implement KYC procedures and AML guidelines confidently.
  • Foster equality, diversity, and cross-cultural awareness in teams.
  • Harness positive psychology principles in the workplace.
  • Manage teams, time, and corporate risks proficiently.

CPD

80 CPD hours / points

Accredited By The CPD Certification Service

Description

How you will benefit from this Customer Service Manager (CRM) Career Track Diploma

All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Customer Service Manager (CRM) Career Track Diploma is thoughtfully crafted to deepen your understanding of different Customer Service concepts and arm you with theoretical knowledge and skills vital to Customer Service and Support sector.

Course 01: CRM Customer Relationship Management

Dive into the fundamentals of CRM, exploring how businesses can enhance their connection with clients.

Course 02: Public Relations

Discover the art of managing public perceptions and building a positive brand image in the public's eye.

Course 03: KYC: Customer Service Agent

Understand the 'Know Your Customer' process, an essential aspect of tailoring services to individual client needs.

Course 04: Phone-Based Customer Service

Master the techniques of delivering exceptional customer service through telephone interactions.

Course 05: Sales: Psychology of Customers

Delve into the mind of the consumer, understanding their behaviours, motivations, and decision-making processes.

Course 06: Equality, Diversity and Discrimination

Gain insights into promoting workplace equality, embracing diversity, and preventing discrimination.

Course 07: AML & Financial Crime Prevention

Learn the protocols surrounding Anti-Money Laundering and strategies to prevent financial crimes.

Course 08: Cross-Cultural Awareness Training

Equip yourself with the knowledge to interact effectively with people from diverse cultural backgrounds.

Course 09: Sales Negotiation Skills

Sharpen your sales tactics, learning to negotiate deals that benefit both the business and the customer.

Course 10: Psychology of Anxiety and Stress

Understand the psychological aspects of anxiety and stress, ensuring better well-being in a workplace setting.

Course 11: Digital Product Management

Grasp the essentials of managing digital products, from ideation to delivery.

Course 12: Stakeholder Management

Learn strategies to engage with stakeholders effectively, ensuring productive collaborations.

Course 13: Corporate Risk And Crisis Management

Delve into the techniques of identifying corporate risks and managing crises proficiently.

Course 14: Performance Management

Understand the frameworks of evaluating, enhancing, and optimising individual and team performance.

Course 15: Time Management in The Workplace

Master the art of managing time efficiently, ensuring productivity and balance in the professional environment.

Course 16: Team Management

Equip yourself with the skills to lead, nurture, and manage teams for optimal outcomes.

Course 17: Business Intelligence Analyst

Dive into the world of business data, understanding how to analyse and use it for informed decision-making.

Course 18: Positive Psychology

Explore the principles of positive psychology, implementing them to foster a more fulfilling work environment.

Accreditation:

All of our courses included in thisCustomer Service Manager (CRM) Career Track Diploma are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification:

Once you’ve successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course.

Description

How you will benefit from this Customer Service Manager (CRM) Career Track Diploma

All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Customer Service Manager (CRM) Career Track Diploma is thoughtfully crafted to deepen your understanding of different Customer Service concepts and arm you with theoretical knowledge and skills vital to Customer Service and Support sector.

Course 01: CRM Customer Relationship Management

Dive into the fundamentals of CRM, exploring how businesses can enhance their connection with clients.

Course 02: Public Relations

Discover the art of managing public perceptions and building a positive brand image in the public’s eye.

Course 03: KYC: Customer Service Agent

Understand the ‘Know Your Customer’ process, an essential aspect of tailoring services to individual client needs.

Course 04: Phone-Based Customer Service

Master the techniques of delivering exceptional customer service through telephone interactions.

Course 05: Sales: Psychology of Customers

Delve into the mind of the consumer, understanding their behaviours, motivations, and decision-making processes.

Course 06: Equality, Diversity and Discrimination

Gain insights into promoting workplace equality, embracing diversity, and preventing discrimination.

Course 07: AML & Financial Crime Prevention

Learn the protocols surrounding Anti-Money Laundering and strategies to prevent financial crimes.

Course 08: Cross-Cultural Awareness Training

Equip yourself with the knowledge to interact effectively with people from diverse cultural backgrounds.

Course 09: Sales Negotiation Skills

Sharpen your sales tactics, learning to negotiate deals that benefit both the business and the customer.

Course 10: Psychology of Anxiety and Stress

Understand the psychological aspects of anxiety and stress, ensuring better well-being in a workplace setting.

Course 11: Digital Product Management

Grasp the essentials of managing digital products, from ideation to delivery.

Course 12: Stakeholder Management

Learn strategies to engage with stakeholders effectively, ensuring productive collaborations.

Course 13: Corporate Risk And Crisis Management

Delve into the techniques of identifying corporate risks and managing crises proficiently.

Course 14: Performance Management

Understand the frameworks of evaluating, enhancing, and optimising individual and team performance.

Course 15: Time Management in The Workplace

Master the art of managing time efficiently, ensuring productivity and balance in the professional environment.

Course 16: Team Management

Equip yourself with the skills to lead, nurture, and manage teams for optimal outcomes.

Course 17: Business Intelligence Analyst

Dive into the world of business data, understanding how to analyse and use it for informed decision-making.

Course 18: Positive Psychology

Explore the principles of positive psychology, implementing them to foster a more fulfilling work environment.

Accreditation:

All of our courses included in thisCustomer Service Manager (CRM) Career Track Diploma are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification:

Once you’ve successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course.

Who is this course for?

Customer Service Manager (CRM) Career Track Diploma is ideal for all employees or anyone who genuinely wishes to learn more about basics.

Who is This Course For

Customer Service Manager (CRM) Career Track Diploma is ideal for all employees or anyone who genuinely wishes to learn more about basics.

Requirements

No prior degree or experience is required to enrol in Customer Service Manager (CRM) Career Track Diploma.

Requirements

No prior degree or experience is required to enrol in Customer Service Manager (CRM) Career Track Diploma.

Career Path

Customer Service Manager (CRM) Career Track Diploma will help you to explore a variety of career paths in the related industry.

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Provider Info

  • Training Express LTD
  • No ratings found yet!
  • Provider: Training Express LTD
  • Address: 18th Floor, 100 Bishopsgate
    London
    EC2N 4AG

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Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

  • 12 Hours ago

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

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Reviews

5.0

Course Rating

65 total reviews

  • SORT BY

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

  • 12 Hours ago

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Ask A Question
See More Questions

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FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Original price was: £170.00.Current price is: £100.00.

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