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NCFE Level 3 Diploma in Skills for Business: Customer Service

Qualification Awarded by NCFE | Ofqual Regulated | Tutor Support | No Hidden Fees
  • Price
Original price was: £1,456.00.Current price is: £800.00.
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Offer ends 30 November 2024

Study methodOnline
Duration3 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Aid your customers with their purchases, disputes, and transactions, and develop professionalism, patience, and a "people-first" mentality with this astounding NCFE Level 3 Diploma in Skills for Business: Customer Service course. Ensuring a secure environment for your clients and facilities will become second nature to you.

Ofqual regulates the NCFE Level 3 Diploma in Skills for Business: Customer Service qualification, enabling you to get high-quality education online. This course will teach you about corporate cultures, responsibilities, communication, environmental issues, and how to provide outstanding problem-solving, management, and performance skills. You will learn how to communicate with people and understand customer retention and the customer service environment. You will also learn to monitor customer service interactions and feedback, resolve customer complaints or problems, and use social media tools and channels. Students will get UCAS points after finishing this course, which will help them obtain entrance to a university to continue their studies.

This NCFE Level 3 Diploma in Skills for Business: Customer Service qualification will help you improve your ability to serve customers by giving helpful information, answering inquiries, and resolving their concerns. You will assist clients and consumers and ensure that they are pleased with the goods, services, and features.

Enrol right away to advance in the industry by demonstrating excellent customer service skills!

Learning Outcomes of NCFE Level 3 Diploma in Skills for Business: Customer Service:

  • Acknowledge the business culture and responsibilities.
  • Grasp the procedure of delivering customer service and producing documents.
  • Get extensive abilities in problem-solving, communication and working with others.
  • Gain an in-depth perception of the contribution to a running business.
  • Heighten your innovation, management and performance skills.
  • Concede customers, customer retention and customer service environment.
  • Gather knowledge of monitoring customer service interactions and feedback, resolve customer complaints or problems, use social media tools and channels.

Description

***Qualification Curriculum***

  • Unit 01:
    Business culture and responsibilities
  • Unit 02:
    Deliver customer service in a business environment
  • Unit 03:
    Produce documents in a business environment
  • Unit 04:
    Solve problems in a business environment
  • Unit 05:
    Work with others in a business environment
  • Unit 06:
    Communicate in a business environment
  • Unit 07:
    Understand the customer service environment
  • Unit 08:
    Understand customers and customer retention
  • Unit 09:
    Understand how to monitor customer service interactions and feedback
  • Unit 10:
    Understand how to resolve customers’ problems and complaints
  • Unit 11:
    Understand how to use social media tools and channels

Guided Learning Hours:

Guided Learning Hours estimate how much time a mentor, classroom facilitator, or other professional educator spends on average consulting with a student, either face to face or in real-time, to help the student achieve the course's learning outcomes at a satisfactory level.

GLH for NCFE Level 3 Diploma in Skills for Business: Customer Service is 520 hours.

Total Qualification Time:

Total Qualification Time comprises of the Guided Learning Hours for the qualification and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.

TQT for this qualification is 860 Hours.

The total credit for NCFE Level 3 Diploma in Skills for Business: Customer Service is 86.

Method of Assessment:

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit. Upon completing each unit, learners must declare that the work produced is their own, and the Assessor will countersign this.

The learner will complete internally assessed work in accordance with the qualification specification.

Who is This Course For

NCFE Level 3 Diploma in Skills for Business: Customer Service is perfect for:


Beginners looking to start a career in this field

Professionals seeking to update or expand their current skill set

Anyone with a genuine interest in learning the essentials of NCFE Level 3 Diploma in Skills for Business: Customer Service related field



Requirements

There are no specific prerequisites for NCFE Level 3 Diploma in Skills for Business: Customer Service. You can start learning  without any prior experience or qualifications.


Career Path

Completing NCFE Level 3 Diploma in Skills for Business: Customer Service opens doors to a wide range of career opportunities. Whether you’re just starting out or looking to advance, NCFE Level 3 Diploma in Skills for Business: Customer Service will give you the skills and confidence to succeed in the various industry.


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Provider Info

  • One Education
  • No ratings found yet!
  • Provider: One Education
  • Address: 14 Carradale House, 88 St Leonards Road
    London
    E14 0SN

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FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

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NCFE Level 3 Diploma in Skills for Business: Customer Service

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