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Customer Service Symphony

Level 5 Diploma | QLS Endorsed+CPD QS Accredited – Dual Certification | 300 CPD Points | Expert Support
  • Price
Original price was: £34.02.Current price is: £21.00.
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Offer ends 30 November 2024

Study methodOnline
Duration372 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD300 CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Imagine a world where every customer interaction is like a beautifully orchestrated symphony, where every note, every movement, and every interaction is perfectly timed and harmonious. Welcome to "The Customer Service Symphony," a training bundle that will transform your team into customer service virtuosos. In this creative and purposeful journey, we will unveil the secrets of delivering exceptional customer service that not only satisfies but astonishes your customers.

This power packed Customer Service Training Bundle comprises our 8 best selling customer service courses:

  • Course 1: Phone-Based Customer Service
  • Course 2: Sales: Psychology of Customers
  • Course 3: Customer Analytics Training
  • Course 4: Innovative Customer Service Techniques
  • Course 5: Diploma in Customer Relationship Management (CRM)
  • Course 6: Certificate in Know Your Customer & Customer Due Diligence
  • Course 7: GDPR Certificate
  • Course 8: Customer Service - Representative

What's more?

  • Quality License Scheme (QLS) endorsed Certificate of Completion, recorgnised globally
  • CPD QS accredited Certificate of Completion, recorgnised globally
  • Dedicated Expert Support
  • 300 CPD points
  • FREE Assessment
  • Lowest Price Guarantee Worldwide

The Customer Service Symphony isn't just a bundle; it's a transformative experience that will empower your team to create unforgettable customer interactions. We believe that customer service should be more than a transaction; it should be a work of art. Join us in this creative journey, and together, we'll compose a harmonious future where every customer leaves singing your praises. Get ready to elevate your service to new heights and make your brand a legend in the world of customer satisfaction.

Are you ready to take the stage?

Enrol NOW!!!

CPD

300 CPD hours / points

Accredited By CPD Quality Standards

Description

Customer Service

Curricuum Breakdown

*** Phone-Based Customer Service ***

  • Module 1: Introduction to Customer Service
  • Module 2: What’s Different about Good Customer Service?
  • Module 3: Customer Relationship Management
  • Module 4: Customer Service Communication Strategies
  • Module 5: Aspects of Phone Etiquette
  • Module 6: Building Rapport Over the Phone
  • Module 7: Inbound and Outbound Calls
  • Module 8: Active Listening and Managing Tough Callers
  • Module 9: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

*** Sales: Psychology of Customers ***

  • Introduction
  • Section 2: Introduction to ASK
  • Section 3 The 'S' of A.S.K. - SERVING
  • Section 4 The K of A.S.K
  • Conclusion

*** Customer Analytics Training ***

  • Section 01: Basics Of Customer Analytics And Customer Life Cycle
  • Section 02: Customer Onboarding
  • Section 03: Customer Activation
  • Section 04: Cross Selling
  • Section 05: Campaign Life Cycle
  • Section 06: Conclusion

*** Innovative Customer Service Techniques ***

  • Section 01: Introduction
  • Section 02: History of Evolution
  • Section 03: Customer Service
  • Section 04: Customer Follow Up
  • Section 05: Exceeding customer service
  • Section 06: How to help?
  • Section 07: Innovative customer service

*** Diploma in Customer Relationship Management (CRM) ***

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

*** Certificate in Know Your Customer & Customer Due Diligence ***

  • Module 01: Introduction to KYC
  • Module 02: Customer Due Diligence
  • Module 03: AML (Anti-Money Laundering)
  • Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
  • Module 05: Regulations to be Complied by Industries
  • Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

*** GDPR Certificate ***

  • GDPR Basics
  • GDPR Explained
  • Lawful Basis for Preparation
  • Rights and Breaches
  • Responsibilities and Obligations

*** Customer Service - Representative ***

  • WHY Customer Service Is CRITICAL To Your Business!
  • Good Isn’t Good Enough!
  • We Are ALL in the “Helping Field”
  • Providing “Concierge” Level Of Service
  • The 5 Tenets Of TQM
  • How To Boost Customer Satisfaction
  • How To Avoid The 10 Deadly Sins Of Customer Service!
  • More Money $$$ – Through Customer Retention
  • How Much Is A Customer Worth? $$$
  • Do You Understand Your Customer?
  • Dealing With Difficult Customers
  • “LEAP” Into Customer Service!
  • Exceptional Phone Service
  • WHY Customers Buy From YOU! $$$
  • BONUS LECTURE!!! FINAL TIPS!!!

Who is This Course For

Customer Service Symphony is perfect for:


Beginners looking to start a career in this field

Professionals seeking to update or expand their current skill set

Anyone with a genuine interest in learning the essentials of Customer Service Symphony related field



Requirements

There are no specific prerequisites for Customer Service Symphony. You can start learning  without any prior experience or qualifications.


Career Path

Completing Customer Service Symphony opens doors to a wide range of career opportunities. Whether you’re just starting out or looking to advance, Customer Service Symphony will give you the skills and confidence to succeed in the various industry.


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Provider Info

  • One Education
  • No ratings found yet!
  • Provider: One Education
  • Address: 14 Carradale House, 88 St Leonards Road
    London
    E14 0SN

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FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Customer Service Symphony

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Whether you have a change of mind or the course wasn't what you were looking for, we offer a 14 day money back policy for all our courses.

Make sure to reach out to us for the refund before the period is over if you want your money back.

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We will send the details and access to the course to the given person.

We have an option to buy courses for your team. Buy multiple of the same course and add an order note which includes details of the people that are going to receive the course.

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