HR (Human Resource) at QLS Level 6

Course Curriculum:

Module 01:
Introduction to Human Resource

• Human resource management
• Models of HRM
• The Role of the HR Department
• Aims of HRM
• HRM and personnel management
• Impacts HR have on Organisational Performance

Module 02:
An Overview of the Recruitment Industry

• Brief Overview of the Inception of the Recruitment Industry
• The UK Recruitment Industry
• Industry Suppliers
• Essential skills for a recruitment consultant
• How to become a successful Recruiter

Module 03:
The UK Recruitment Legislation

• Requirement of license
• Recruitment agency regulations
• Other vital laws
• Reforms and Laws that have Shaped the Face of the Recruitment Industry
• Objectives of implementing a code of ethics
• Recruitment Industry Bodies

Module 04:
The Recruitment Process

• Recruitment Process
• Strategy Development
• Searching
• Screening
• Evaluation and Control
• What is the need for a recruitment process and what it involves?
• The recruitment cycles
• Where to start in the recruitment cycle

Module 05:
Negotiation Techniques

• Basic Types of Negotiations
• Phases of Negotiation
• Negotiation Techniques
• Strategies for Identifying Mutual Gain
• Effective Negotiation Practise
• Negotiation on Behalf of Others

Module 06:
Key Performance Indicators for the Recruitment Industry

• Key Performance Indicator
• Why Key Performance Indicators are Important to Success
• Developing Key Performance Indicators
• Working nearest the placement
• Working the recruitment cycle
• Running a search
• Characteristics of High-Quality Key Performance Indicators

Module 07:
Employee Training and Development Process

• The justification for training
• Transferring training
• Systematic training
• Types of training
• Effective training practices
• Training techniques
• E-learning

Module 08:
Candidate Management

• Candidate management
• The Components of recruiter’s brand
• The key to candidate management
• Tips to screen resume
• The first contact
• Evaluating the CV or candidate
• Qualifying the candidate
• Categorising your candidate

Module 09:
Candidate Interview Processes

• The objectives of an interview
• Preparing for and conducting an interview
• Interview arrangements
• After the interview questions you need to ask your candidate and client
• Managing a rejection
• Managing the offer
  
  • Find space in the ‘magic circle’
• Closing the deal

Module 10:
Managing Meetings and Giving Feedback

• Managing Meetings
• Presentation Tips
• Pumping up a Presentation
• Personal Development
• Giving Effective Feedback
• Feedback Techniques
• Mastering Your Body Language

Module 11:
Performance Appraisal Management

• The benefit of performance management
• Characteristics of performance management
• Performance management cycle
• Managing performance throughout the year
• Reviewing performance
• Rating performance
• Dealing with under-performers

Module 12:
Employee Relations

• Strategic Employee Relations
• Practice of Industrial Relations
• Employee Voice
• Employee Communications

Module 13:
Motivation and Counselling

• The process of motivation
• Types of motivation
• Motivation theory
  
  • Instrumentality theory
  • Content (needs) theory
  • Herzberg’s two-factor model
  • Process theory
• Motivation strategies

Module 14:
Ensuring Health and safety at the Workplace

• Managing Health and Safety at Work
• The importance of health and safety in the workplace
• Benefits of workplace health and safety
• Health and safety policies
• Conducting risk assessments
• Accident prevention
• Measuring health and safety performance
• Health and safety training

Module 15:

Employer Record and Statistics

• Introduction
• The necessity for Personnel Records
• Information in Personnel Records
• Formats of Personnel Records

Module 16:
Conflict Management

• Definition of Conflict
• Benefits of Confrontation
• Prevention of Conflicts
• Anger Management
• Resolution Techniques

Module 17:
Employee Termination

• Redundancy
• Dismissal

• The legal framework
• Definition of dismissal
• Fair dismissal
• Unfair dismissal
• Relieving Letter
• Retirement

Module 18:

Organisational Skills

• Organising Daily Work
• Organising Workplace
• Organising Resources
• Organising Tools
• Cultivating Organisational Habits

Module 19:
Communication Skills

• Effective Listening Skills
• Verbal Communication
  
  • Written Communication
  • Oral Communication
• Non-Verbal Communication
• Communication Strategies

Module 20:
Stress Management

• Definition of Stress
• Meaning of Stress
• Understanding Stress
• How Stress Arises?
• Different Strategies to Manage stress
• Tips and Tricks for Stress Managemen

Module 21:
Time Management

• Activities Planning and Prioritising
• Overcoming Procrastination
• Crisis Handling
• Organising Workspace to Make Better Use of Time
• Planning of Meetings

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners outside the UK must pay a £10 postage charge.

CPD Accredited Certification from One Education

After successfully completing this HR (Human Resource) at QLS Level 6 course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying —

• PDF Certificate: £9
• Hardcopy Certificate (within the UK): £15
• Hardcopy Certificate (international): £15 + £10 (postal charge) = £25