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Ultimate 6 in 1 Course Bundle | Beginner to Intermediate level | 24/7 Tutor Support
  • Price
Original price was: £66.42.Current price is: £41.00.
Save 38%

Offer ends 30 November 2024

  • Course Provided by
One Education
Study method Online
Duration 1 Hour(s)
Access to content Lifetime access
Qualification No Formal Qualifications
CPD 15 CPD hours / points

CPD
Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Study method Online
Duration 6 Hour(s)
Access to content
Qualification No Formal Qualifications
CPD CPD hours / points

CPD
Achievement Endorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional info Exam(s) / assessment(s) is included in price
Tutor Support Tutor is available for students
  • Price

£10.00 (was £109.49)

Save 90%
Offer ends 30 September 2024
  • Study Method
Online
  • Course Provided by

One Education

  • Duration
1
  • Qualification
No Formal Qualifications
  • CPD
15
  • Certificates
PDF Certificate after completion
  • Tutor Support
Yes

Overview

Stop juggling separate training! This comprehensive bundle equips you with exceptional customer service skills, in-depth KYC & CDD knowledge, and CRM mastery. Impress employers, boost your career, and become the ultimate customer service champion – all in one go!

What you'll get from this course:

  • In-depth training across key customer service areas.
  • Required skills to excel in phone-based interactions and fraud prevention.
  • Expert knowledge on KYC/CDD (Know Your Customer/Customer Due Diligence) regulations.
  • A recognised CPD certification to enhance your CV.

Overview

Stop juggling separate training! This comprehensive bundle equips you with exceptional customer service skills, in-depth KYC & CDD knowledge, and CRM mastery. Impress employers, boost your career, and become the ultimate customer service champion – all in one go!

What you’ll get from this course:

  • In-depth training across key customer service areas.
  • Required skills to excel in phone-based interactions and fraud prevention.
  • Expert knowledge on KYC/CDD (Know Your Customer/Customer Due Diligence) regulations.
  • A recognised CPD certification to enhance your CV.

CPD

15 CPD hours / points

Accredited By The CPD Certification Service

Description

Diploma in Customer Relationship Management (CRM):

Learn the fundamentals of CRM, explore best practices, and discover how to leverage CRM systems to build stronger client relationships, improve customer satisfaction, and drive business growth.

Sales: Psychology of Customers:

Uncover the secrets of customer behaviour and psychology. Gain insights into what motivates customers to buy, and develop effective communication strategies to convert leads into loyal clients.

Phone-Based Customer Service:

Master the art of phone-based interactions. Develop your communication skills, learn to handle challenging situations, and build rapport with customers over the phone.

Know Your Customer (KYC):

Understand the importance of KYC regulations and how they are implemented in various industries. Learn how to verify customer identities, manage risks, and ensure compliance.

Customer Service Fraud Officer:

Develop the skills and knowledge to detect and prevent customer service fraud. Learn about common fraud schemes, red flags to watch out for, and how to protect your organisation from financial losses.

Know the Selling Strategies that Boost Customer Acquisition:

Explore proven sales strategies that can help you attract new customers and grow your client base. This course will equip you with the tools to identify customer needs, craft compelling sales pitches, and close deals effectively.

Description

Diploma in Customer Relationship Management (CRM):

Learn the fundamentals of CRM, explore best practices, and discover how to leverage CRM systems to build stronger client relationships, improve customer satisfaction, and drive business growth.

Sales: Psychology of Customers:

Uncover the secrets of customer behaviour and psychology. Gain insights into what motivates customers to buy, and develop effective communication strategies to convert leads into loyal clients.

Phone-Based Customer Service:

Master the art of phone-based interactions. Develop your communication skills, learn to handle challenging situations, and build rapport with customers over the phone.

Know Your Customer (KYC):

Understand the importance of KYC regulations and how they are implemented in various industries. Learn how to verify customer identities, manage risks, and ensure compliance.

Customer Service Fraud Officer:

Develop the skills and knowledge to detect and prevent customer service fraud. Learn about common fraud schemes, red flags to watch out for, and how to protect your organisation from financial losses.

Know the Selling Strategies that Boost Customer Acquisition:

Explore proven sales strategies that can help you attract new customers and grow your client base. This course will equip you with the tools to identify customer needs, craft compelling sales pitches, and close deals effectively.

Who is this course for?

Customer Service, KYC, CDD & CRM Training – CPD Certified is perfect for:


Beginners looking to start a career in this field

Professionals seeking to update or expand their current skill set

Anyone with a genuine interest in learning the essentials of Customer Service, KYC, CDD & CRM Training – CPD Certified related field



Who is This Course For

Customer Service, KYC, CDD & CRM Training - CPD Certified is perfect for:


Beginners looking to start a career in this field

Professionals seeking to update or expand their current skill set

Anyone with a genuine interest in learning the essentials of Customer Service, KYC, CDD & CRM Training - CPD Certified related field



Requirements

There are no specific prerequisites for Customer Service, KYC, CDD & CRM Training – CPD Certified. You can start learning  without any prior experience or qualifications.


Requirements

There are no specific prerequisites for Customer Service, KYC, CDD & CRM Training - CPD Certified. You can start learning  without any prior experience or qualifications.


Career Path

Completing Customer Service, KYC, CDD & CRM Training - CPD Certified opens doors to a wide range of career opportunities. Whether you’re just starting out or looking to advance, Customer Service, KYC, CDD & CRM Training - CPD Certified will give you the skills and confidence to succeed in the various industry.


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Provider Info

  • One Education
  • No ratings found yet!
  • Provider: One Education
  • Address: 14 Carradale House, 88 St Leonards Road
    London
    E14 0SN

Course Enquiry

Q & A

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Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

  • 12 Hours ago

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

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Reviews

5.0

Course Rating

65 total reviews

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Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

Wonderful Course, enjoyed every second of it.

Zain Korsgaard Asked

  • 12 Hours ago

Hi Zain Korsgaard, Thank you for your wonderful feedback! We're thrilled to hear that you found the course perfect. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Regards, Training Express

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Zain Korsgaard Asked

  • 12 Hours ago
  • Purchased 2 Month Ago

This Masala Chicken recipe is a game-changer! The flavors are incredible, and it was surprisingly easy to make. My family couldn't get enough of it. Definitely adding this to our weekly rotation!

Ask A Question
See More Questions

Leave Your Review

FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Original price was: £66.42.Current price is: £41.00.

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Offer ends 30 November 2024

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