Office & Administrative Skills

Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.

Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Office & Administrative Skills Training.

The certification that you will receive upon completing this course will help to boost your resume and will help you stand out among your peers in the competitive job market.Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!

Course Curriculum

This course is designed with the following modules:

Module 1: Personal Assistant

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks

Module 2: Admin Support

• Getting Organized
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself

Module 3: Administrative Management

• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder
• Organizing Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide

Module 4: Organisational Skills

• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To-Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized

Module 5: Telephone Etiquette

• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Methods of Training Employees
• Correcting Poor Telephone Etiquette

Module 6: Business Writing

• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing

Module 7: Time Management

• Setting SMART Goals
• Prioritizing Your Time
• Planning Wisely
• Tackling Procrastination
• Crisis Management
• Organizing Your Workspace
• Delegating Made Easy
• Setting a Ritual
• Meeting Management
• Alternatives to Meetings

Module 8: Body Language and Effective Communication

• Communicating with Body Language
• Reading Body Language
• Body Language Mistakes
• Gender Differences
• Nonverbal Communication
• Facial Expressions
• Body Language in Business
• Lying and Body Language
• Improve Your Body Language
• Matching Your Words to Your Movement

Module 9: Meeting Management

• Planning and Preparing
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting

Module 10: Microsoft Excel

• Navigate the Excel User Interface
• Use Excel Commands
• Create and Save a Basic Workbook
• Enter Cell Data
• Use Excel Help
• Create Worksheet Formulas
• Insert Functions
• Reuse Formulas and Functions
• Insert, Delete, and Adjust Cells, Columns, and Rows
• Search for and Replace Data
• Use Proofing and Research Tools
• Apply Text Formats
• Apply Number Format
• Align Cell Contents
• Apply Styles and Themes
• Apply Basic Conditional Formatting
• Create and Use Templates
• Preview and Print a Workbook
• Set Up the Page Layout
• Configure Headers and Footers
• Manage Worksheets
• Manage Workbook and Worksheet Views
• Manage Workbook Properties

Module 11: PowerPoint Basic

• Customize the User Interface
• Set PowerPoint 2016 Options
• Modify Slide Masters and Slide Layouts
• Add Headers and Footers
• Modify the Notes Master and the Handout Master
• Create SmartArt
• Modify SmartArt
• Write Math Equations
• Add Audio to a Presentation
• Add Video to a Presentation
• Customize Animations and Transitions
• Review a Presentation
• Store and Share Presentations on the Web
• Annotate a Presentation
• Set Up a Slide Show
• Create a Custom Slide Show
• Add Hyperlinks and Action Buttons
• Record a Presentation
• Secure a Presentation
• Broadcast a Slide Show
• Create a Video or a CD

Method of Assessment

To assess your learning of this office administration skills course, you have to participate in an automated multiple-choice question exam. Upon successful completion, you’ll be qualified for certificates on Office & Administrative Skills Training.

Also, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).