Course Curriculum:

Module 01:
Introduction to Logistic Management

• What Is Logistics?
• Components of Logistics System
• Types of Logistics Management

Module 02:
Planning Framework for Logistics

• Pressures for Change
• Strategic Planning Overview
• Product Characteristics
• The Product Life Cycle
• Packaging

Module 03:
Supply Chain Management

• Introduction to Supply Chain Management
• The Structure of a Supply Chain
• Participants in the Supply Chain
  
  • Producers
  • Distributors
  • Retailers
  • Customers
• Flows of Supply Chain
  
  • Material Flow
  • Information / Data Flow
  • Money Flow
• Importance of Supply Chain Management

Module 04:
Logistics Management and Organisation

• Relationships with Other Corporate Functions
• Payment Schemes
• Hiring Temporary Staff
• Hiring Temporary Vehicles

Module 05:
Sourcing, Purchasing, and Procurement

• Understanding Strategic Sourcing
• Segmenting Your Supply Chain
• Managing Life Cycle Costs
• Minimising Input Costs
• Sourcing Your Inputs
• Forecasting Your Demand
• Insourcing, Outsourcing, and Offshoring

Module 06:
Channels of Distribution

• Channel Alternatives: Manufacturer-To-Retail
• Channel Alternatives: Direct Deliveries
• Channel alternatives: different structures
• Channel Objectives
• Channel Characteristics
• Opportunities for Outsourcing

Module 07:
Supplier Relationship Management

• Defining Supplier Relationship Management

• Collaborative Business Relationships
  • Aim of British Standard
  • Eight Key Stages of the Collaborative Relationship Framework
• Relationship Formation

• • Five Aggregation Levels
  • Stages of Supplier Integration

• Models of Supplier Relationships

• • The Cox model
  • The Bensaou model

• The Termination of Relationships

• • Reasons for termination
  • The process of termination
  • Timing
  • Relationship aspects
  • Legal considerations
  • Succession issues

Module 08:
Inventory Planning and Management

• The Need to Hold Stocks
• Types of Stockholding/Inventory
• Inventory Costs
• Reasons for Rising Inventory Costs
• Inventory Replenishment Systems
• The Reorder Point and Safety Stock
• The Economic Order Quantity
• Demand Forecasting

Module 09:
Principles of Warehousing

• The Nature of Warehouses
• The Role of Warehouses
• Strategic Issues Affecting Warehousing
• Warehouse Operations
• Packaging and Unit Loads
• Legal Requirements and Local Regulations

Module 10:
Transport Management

• Introduction to Transport Management
• Transport Rate
• Mode of Transport
• Intermodal Transport
• Choice of Ownership
• Other Services
• Plus more

Module 11:
Negotiation Techniques

• Basic Types of Negotiations
• Phases of Negotiation
  
  • Preparation
  • Development
  • Closure
• Negotiation Techniques
• Strategies for Identifying Mutual Gain
• Effective Negotiation Practise
• Negotiation on Behalf of Others

Module 12:
Customer Service

• What Is Customer Service?
• The Importance of Customer Service
• The Components of Customer Service
• Key Customer Service Components
• Levels of Customer Service
• Measuring Customer Service
• The Customer Service Explosion

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After completing the course, learners will get an endorsed certificate (included with the course) delivered right to their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.

CPD Accredited Certificate from One Education

After completing the MCQ assessment of this course, you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. The certificate is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.