Jobsland Courses

Login/Register

Find a Course

Customer Service Advisor Level 5 – QLS Endorsed

QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 3 CPD Courses | Lifetime Access | 24/7 Tutor Support
  • Price
Original price was: £343.98.Current price is: £189.00.
Save 45%

Offer ends 30 November 2024

Study methodOnline
Duration2 Hour(s)
Access to contentLifetime access
QualificationNo Formal Qualifications
CPD30 CPD hours / points

CPD

AchievementEndorsed by
Certificates
  • Hardcopy Certificate - Free
  • PDF Certificate - Free
Additional infoExam(s) / assessment(s) is included in price
Tutor SupportTutor is available for students

0 learner enrolled in this course

0 learners enrolled in this course

Overview

Are you looking to improve your customer service skills and knowledge? Look no further than our course bundle, which includes four courses that will help you become a customer service expert. This bundle includes a QLS-endorsed diploma in Customer Service Advisor at Level 5, as well as three CPD-accredited courses in Phone-Based Customer Service, Know Your Customer (KYC), and Customer Relationship Management.

The QLS endorsement is a mark of high quality and excellence in the UK, recognised and accepted by industry experts and recruiters. This means that you can trust the content of the Diploma in Customer Service Advisor to provide you with the skills and knowledge necessary to excel in customer service.

The Phone-Based Customer Service course is designed to build upon the knowledge gained from the Diploma in Customer Service Advisor, specifically in the area of phone-based customer service. This course will teach you how to communicate effectively and efficiently over the phone, as well as how to handle difficult customers and resolve their issues.

The Know Your Customer (KYC) course will expand your knowledge of identifying and verifying customers. You will learn about the KYC policy, its importance, and how to implement it. This course will teach you how to identify potential risks and ensure compliance with regulatory requirements.

The Customer Relationship Management course will help you understand the importance of building relationships with customers. You will learn how to manage and maintain customer relationships, as well as how to use customer data to improve business performance.

By completing these four courses, you will gain a deep understanding of customer service and develop a range of skills to excel in your career. Invest in yourself and your career with our customer service course bundle.

Learning Outcomes

Upon completion of this course bundle, you will be able to:

  • Understand the principles of customer service and the importance of customer satisfaction
  • Develop effective communication skills for phone-based customer service
  • Understand the importance of KYC and regulatory compliance
  • Learn how to build and maintain strong customer relationships
  • Develop problem-solving skills to resolve customer issues
  • Learn how to use customer data to improve business performance
  • Develop a strong understanding of customer service strategy and how it contributes to overall business success

With the knowledge and skills gained from these courses, you can excel in your current role or explore new opportunities in customer service and sales. Sign up today and take the first step towards becoming a customer service expert.

CPD

30 CPD hours / points

Accredited By CPD Quality Standards

Description

Curriculum for Diploma in Customer Service Advisor at QLS Level 5

Module 01:

  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service

Module 02:

  • Focusing on Your Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress

Module 03:

  • Communication Skills
  • Dealing With Challenges Assertively
  • Seven Steps to Customer Problem Solving

Module 04:

  • Six Critical Elements
  • Understanding Leadership
  • Five Practices of Leadership

Module 05:

  • Asking the Right Questions
  • Close with Vocals
  • Cold and Warm Calls

Module 06:

  • Checklist for Success
  • Customer Relationship Management
  • Requirement Driven Product Selection

Module 07:

  • Getting Started
  • Peer Training
  • Learn to Listen
  • How to Build Rapport

This course bundle covers a range of topics related to customer service, including the principles of customer service, phone-based customer service, Know Your Customer (KYC) policies, and customer relationship management. By completing this bundle, learners will develop a deep understanding of customer service and gain a range of skills to excel in their careers. They will learn how to communicate effectively with customers over the phone, handle difficult situations, and build strong customer relationships. They will also learn how to use customer data to improve business performance and become experts in customer service strategy. Completing this bundle will open up new opportunities for career advancement and success in the customer service industry.

Assessment

There are assignments and quizzes at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain 60% marks to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The QLS certificateis included in the bundle price, and learners can also claim their CPD-accredited certificate for a predetermined price.

Who is This Course For

Customer Service Advisor Level 5 - QLS Endorsed is perfect for:


Beginners looking to start a career in this field

Professionals seeking to update or expand their current skill set

Anyone with a genuine interest in learning the essentials of Customer Service Advisor Level 5 - QLS Endorsed related field



Requirements

There are no specific prerequisites for Customer Service Advisor Level 5 - QLS Endorsed. You can start learning  without any prior experience or qualifications.


Career Path

Completing Customer Service Advisor Level 5 - QLS Endorsed opens doors to a wide range of career opportunities. Whether you’re just starting out or looking to advance, Customer Service Advisor Level 5 - QLS Endorsed will give you the skills and confidence to succeed in the various industry.


Reviews

There are no reviews yet.

Only logged in customers who have purchased this Course may leave a review.

Loading...

Provider Info

  • One Education
  • No ratings found yet!
  • Provider: One Education
  • Address: 14 Carradale House, 88 St Leonards Road
    London
    E14 0SN

Course Enquiry

FAQs

Accredited courses have been approved by a professional body, meaning they meet the standards required for quality and relevance in the industry. In the UK, this ensures that the course content aligns with industry expectations and that it withstands the requirements of the job market. For example, a business management course might be accredited by the Chartered Management Institute (CMI).

Every course, as well as its accreditation, may vary depending on the course provider and the accreditation body.

Continuing Professional Development (CPD) courses are designed for professionals aiming to maintain and enhance their skills within their respective industries. These courses are essential for staying up to date with the latest practices and regulations. 

Although not all CPD courses are accredited, completing them demonstrates a commitment to continuous learning and a readiness to meet the evolving demands of the profession, which is highly regarded by employers and industry bodies.

Continuing Professional Development (CPD) focuses on enhancing and updating your professional skills. In many professions and organisations, you may need to accumulate a set number of CPD hours or points each year. 

Jobsland Courses offer a variety of CPD courses, including many online options, to help you meet these requirements.

An endorsed course is a skills-based programme that has been reviewed and approved by an independent awarding body. Although these courses are not regulated and do not result in formal qualifications, students can often purchase a certificate featuring the awarding body’s logo if desired. This certificate serves as an endorsement of the course’s quality. 

Quality Licence Scheme, TQUK, OCN London, NCFE, etc are some of the bodies that offer endorsement schemes to assist students in finding reputable and effective skills-based training tailored to their needs.

Yes, team/organisation-wide training or bulk purchases are available on Jobsland courses. 

For bulk purchases, simply increase the number of courses while adding them to the basket. As for team training, please refer to the dedicated section below the “Add to Basket” button.

Customer Service Advisor Level 5 – QLS Endorsed

Add to Basket
  • Course Provider
One Education
Add to Cart

Whether you have a change of mind or the course wasn't what you were looking for, we offer a 14 day money back policy for all our courses.

Make sure to reach out to us for the refund before the period is over if you want your money back.

We have the option to gift a course to anyone you want. When buying a course, all you have to do is add the details of the person to the order notes.

We will send the details and access to the course to the given person.

We have an option to buy courses for your team. Buy multiple of the same course and add an order note which includes details of the people that are going to receive the course.

Share this on