Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3

Summary Overview Description Who is this course for? Requirements Career path

Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3

Price

£21.00

Save 52%

Offer ends 31 March 2025

Study method	Online
Duration	4 Hour(s)
Access to content	Lifetime access
Qualification	No Formal Qualifications
CPD	4 CPD hours / points CPD
Achievement	Endorsed by
Certificates	Hardcopy Certificate - Free PDF Certificate - Free
Additional info	Exam(s) / assessment(s) is included in price
Tutor Support	Tutor is available for students

Overview

***Black Friday Big Deal: Don't Miss the FREE Certificate***

Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 With Free Certificate

We all know the rule of “The Customer Comes First”, but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.

Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction — which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted Customer Service & CRM course with the help of our learning resource development team.

Reflecting the above-mentioned promises, this Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course focuses on helping the learners develop the following skills:

Effective communication & active listening
Problem solving
Attentiveness
Anger Management
CRM - Customer Relationship Management
Time Management
Stress Management
Conflict resolution
Customer relationship management
Customer experience enhancement
Customer service evaluation
Email writing & etiquettes
Positive attitude & body language

4 FREE Courses with this Diploma in Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course are:

Course 01: Difficult Workplace Conversation
Course 02: Communication Skills
Course 03: Self-Confidence Training
Course 04: Self-Motivation Training
Course 05: AML & KYC
Course 06: Retail Management

Description

Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 Curriculum

Module 1: Basics of Customer Service
Module 2: Why Customer Service Matters?
Module 3: What’s Different about Good Service?
Module 4: First Steps and Body Language
Module 5: Effective Communication Strategies
Module 6: Phone Tone and Etiquette
Module 7: Relationship Building
Module 8: Turning Complaints into Opportunities
Module 9: E-Mail Etiquette
Module 10: Customer Relationship Management (CRM)
Module 11: Empowering Great Customer Service
Module 12: Evaluating and Measuring

Accredited Provider: The CPD Accreditation Group (#779641)

Certificate: Upon successfully completing the Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course, you will be sent a Digital Certificate. You can showcase this certificate of achievement in your professional life.

FREE Updates: You will be notified if there is any update of the Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course.

Who is This Course For

This Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 has been designed for learners who wish to progress their personal and professional life.

NB: This is not a regulated course. To get qualified, you can also look into:

Level 2 Certificate in Principles of Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service (RQF)
Certificate in Know Your Customer & Customer Due Diligence

Requirements

Our online platform allows you to study 24/7, wherever you are. This online Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course is open to anyone. All you need is an interest in learning! We give you access to world-class learning led by Compete High.

Career Path

Customer Service Representative/Executive/Officer
Customer Service Advisor/Specialist
Customer Service Manager
CRM,
KYC
Retail Management

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Course Provider

Compete High

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