Customer Service Advisor
Job Description
About the role
About the role
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Customer Service Advisor
Customer Service Advisor (Manchester BSC)
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It’s why we believe we’re the best foodservice provider in the country.
Where has your journey taken you so far?
Are you curious to learn?
Experienced in customer services?
Enjoy problem solving?
Great computer skills?
Passionate about helping others?
Driven to go above and beyond for your customers?
Are you always thinking about ‘what could be’?
Then why not make our journey your journey?
Play an important part in our journey
You’ll work as part of a team to make sure that you lead the way in delivering the best customer service to our internal teams and our customers. You’ll handle a high volume of inbound and outbound calls, providing advice and solutions to customer queries.In our busy and friendly team, your role is to respond to, and action the wide range of queries and requests that come to you. These might be from our National Account Sales team, and you’ll be investigating and logging calls in line with our agreed service levels through our Reflex system.
With everything you do, you’ll be working to reach solutions and make our customer experience even better.
This role is fast paced, but rewarding. So you’ll be kept busy as you help our teams and customers to grow.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
The essentials
33 days holiday (including bank holidays).
A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
Life cover that you can increase.
Access to confidential support and counselling, when you need it.
A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
Get paid as you earn – access to up to 20% of your pay before payday.
We want everyone to join our journey
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us – and you really can come as you are!
About us
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It’s why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
The essentials
25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
Life cover that you can increase.
Access to confidential support and counselling, when you need it.
A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
Get paid as you earn – access to up to 20% of your pay before payday.
Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us – and you really can come as you are!