Email Platform Manager
Job Description
Why this job matters
We have made the shift from shorter-lived Project teams to long-running Product teams that work in agile ways to rapidly deliver business value. We structure our delivery activities around products and business outcomes (in this case our Consumer VAS Products and Services), and we refer to these virtual teams as a ‘Tribe’. The Tribe is accountable for delivering the capabilities that underpin BT’s Email products– this could include delivery of new client and apps version for both the products, new features that make these products the best email products in the marketplace.
In this role you’ll act as a servant-leader with the ability to lead and motivate cross-functional teams. You will be confident and resilient and thrive in a high paced environment, ensuring the delivery aligns with the needs of the business, with a focus on quality, cost, and operational robustness in support of ensuring all products are 99.99% available to our customer base.
What you’ll be doing
• Strategic Leadership: Own the overall technology strategy for BT Email Service, ensuring the adoption of optimal solutions (both external and internal) at the right price to deliver an exceptional email service to our customers.
• Security Excellence: Guarantee the robustness of the email service by deploying best-in-class solutions to protect customer accounts and data from phishing, spam, credential washing, and other security threats.
• Service & User Access Management: Oversee the management of email services, including ordering, adding, changing, and removing services. Ensure robust and secure email user authentication processes.
• Proactive Monitoring: Responsible for the choice of tools such as Synthmon, Splunk, auto callout/Netcool, and supplier capabilities to enhance proactive and reactive monitoring, increasing automation and reducing manual efforts.
• Client Performance: Monitor and optimize the performance and usability of email clients (both web and mobile) to ensure a seamless user experience.
• Collaboration with BT Consumer Leads: Work closely with BT Consumer leads to shape and deliver the future direction of the BT Email Service. Lead the development of business cases for changes in technology solutions used in the BT Email Service.
• Transformation Champion: Actively contribute to squad and tribe transformation, fostering a culture of continuous learning, empowerment, and psychological safety. Participate in Big Room Planning and regular Scrum of Scrums to align dependencies and deliver incremental value from development to live.
• Collaborative partner: You build internal and external relationships, collaborating both operational and technical teams to deliver business results.
• Be Tech savvy You develop and contribute to knowledge of new technologies, how they’re used in BT and in other organisations.
• Solution focused achiever: You identify and implement plans to overcome obstacles and achieve ambitious goals.
• Change agent – You support change initiatives, adapting quickly and delivering change effectively.
The skills you’ll need
Infrastructure Testing
Data Center Infrastructure
Programming/Scripting
Cloud Computing
Agile Methodologies
Infrastructure Architecture/Design
Systems Integration
IT Infrastructure
Project/Programme Management
Incident Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.