Service Team Manager – Mental Health Team

Job Description:

Service Team Manager – Mental Health Team

Remote Based

Fulltime 37.5 hours

Salary £34,000

We make health happen.

As an employee at Bupa our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and every day.

The Service Team manager Role will provide a high quality, safe and effective support to Bupa corporate customers.

You’ll help us make health happen by:

Managing a team of Remote Counsellor/Psychotherapists
Leading, developing and motivate our front-line employees to deliver excellent service for our customers supported by review and coaching.
Supporting the culture of continuous improvement by reviewing demand, understanding customer’s needs and delivering process improvements.
Investigating remedial action if development plans/performance targets are not acted upon within agreed timescales, follow through to a fair and reasonable outcome for both the individual and Bupa.
Mentoring staff in new process or system development, delivering ad hoc 121 training thereby ensuring thorough understanding of best practice.
Maximising available resources through robust management of punctuality and absence, ensuring a consistent approach across the business unit.
Mentoring staff in new process or system development, delivering ad hoc 121 training thereby ensuring thorough understanding of best practice.
Key Skills / Qualifications needed for this role:

Previous experience of managing front-line employees within a customer focused environment would be desirable.
Thorough product knowledge (internal only).
Experience of principles of continuous improvement/QMS
Ability to demonstrate customer led thinking.
Change Management.
Strong planning and time management is essential.
Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
Enhanced pension and life insurance.
Support with travel costs via a season ticket loan or cycle2work.
Discounted access to online gym sessions.
Annual performance-based bonus.
Bupa health insurance as a benefit in kind.
Option to join dental insurance scheme at a discounted rate.
Access to our Digital GP platform on you mobile.
Emotional wellbeing support.
Access to family mental health line.
Financial wellbeing channels.
Support for carers.