JOB DESCRIPTION

Job Title                   Business Unit Lead Contract Support

Business Unit           FM-FMNA

Based                       Swan House, Northcroft Lane, Newbury

Reports to                 Business Unit Director

PURPOSE OF THE JOB
Provide leadership to the Business Unit Contract Support team and financial and administrative support to the Finance & Contract Support Manager.

MAIN DUTIES AND RESPONSIBILITIES
1                Understand the needs of the BU, both internal and external stakeholders. Use this knowledge to anticipate requirements and proactively put measures in place to meet these needs.

2                Accessible to all stakeholders as central support.

3                Build customer relationships and demonstrate added value of central support.

4                Promote the reputation of the BU through quality and standards, e.g. KPIs, payments team league tables etc.

5                Support and develop the current BU contract support team. Regular onsite support at each site, concentrating on those sites requiring more support. Take the lead in contract support meetings and keep the team abreast of any updates or developments as required.

6                Solve contract support queries quickly and efficiently.

7                Induct and train new contract support to the standard required. Set out early the development plan and expectations and manage the development of new starters.

8                Support in recruitment of new contract support.

9                Act as cover for onsite contract support for any absence/short-term support if required.

10             Proactive management of KPIs: Invoice Pool, debt, WOM and OPOs.

11             Ensure all monthly/weekly contract support deadlines are met by the whole contract support team. Anticipate any potential issues and support and implement solutions where necessary.

12             Use monthly contract support KPI statistics to highlight areas of weakness in the team and put measure in place to rectify and improve performance.

13             Systems champion for all systems used within the BU.

14             Ensure all annual subcontractor purchase orders are raised when required. Support onsite CS and CMs to improve data quality for PO requests and improve efficiency of PO request/approval process.

15             Ensure weekly WOM reviews are held amongst CS and CM team.

16             Support F&CSM with ad hoc requests.

17             Attend monthly Contract Reviews.

18             Identify BU weaknesses; suggest and implement improvement plans.

19             Manage time adequately to allow sufficient time to offer onsite support to CS and CMs.

20             Achieve results within quality and time restraints.

21             Perform with an understanding of business requirements and changes, ensuring continuous improvement.

22             Actively participate in a diverse and effective team.

23             Convey messages and ideas clearly and openly. Involve people and influence decisions.