Job Title: Data Centre Data centre facilities manager
Business Sector: Data Centre Solutions, Critical Environment
Location: Liverpool, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Data centre facilities manager to join our team. The successful candidate will have day to day management of a location or group of locations, to include task and people management, budget control, service delivery and customer satisfaction.

Key Tasks:

Managing local client and CBRE budgets and report any out-of-line situations
Control and manage service charge accounts where appropriate, providing monthly report data to Account Manager
Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
Strong lines of communication to user population on all BAU activity
Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements.
Sharing of best practice
Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
Maintain a motivated team by management and personal development of all local based staff
Organising monthly team meetings
Performance Management
Provision of strong upward and downward communications within the team
Overall operational management within designated site area. Reception, Post room, Cleaning, Security & Specialist Sub Contractors
Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas
Development and implementation of Customer Service strategy for location
Developing partnering relationships with key client/s in the location
Manage and motivate team in line with IIP accreditation and guidelines.
Delivery of “One Team” methodology within location
Establishment of in depth knowledge of client culture with particular focus on Real Estate and Site Organisation
Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
Promote and sponsor a culture of continuous improvement and best practice.
Support Completion of client monthly report
Manage resources both human and technical to maximise quality of services delivered

Person Specification

Education

Member of BIFM or another FM professional body
Ideally educated to Degree level

Skills

People management skills and the ability to communicate at all levels
PC Literate – Word, Excel, and Ideally with Lotus Notes experience

Knowledge

Commercial and financial awareness
Technical Background with an understanding of HVAC systems within Buildings

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.