- Location: Worcester, WR3
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Salary: £40,000 plus Bonus
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Hours: Monday to Friday, 9am–5pm (fully onsite)
- Contract: Full-time, Permanent
Join our clients Luxury Care Home in Worcester, part of a larger group offering exceptional residential care across the UK. We are seeking a dynamic and personable Customer Relations Manager to enhance our team and drive occupancy at our high-end care facilities.
Day-to-day of the role:
- Manage the full admissions cycle for both permanent and respite residents.
- Build and maintain strong relationships with prospective residents, their families, and the local community.
- Promote the home through tours, events, and active community engagement.
- Effectively “sell” the home’s services and lifestyle to maintain and grow occupancy levels.
- Serve as the front-of-house ambassador, providing a warm and professional welcome to all visitors.
- Collaborate with the marketing team on various campaigns including press releases, social media management, and advertising.
- Monitor and report on occupancy trends and conversion rates to the Regional Director and Home Manager.
- Strategise with the Home Manager and Deputy Manager to enhance performance and customer satisfaction.
Required Skills & Qualifications:
- Proven experience in a customer-facing or sales role within the care sector.
- Background in front-of-house, hospitality, or private healthcare admissions is highly desirable.
- Excellent interpersonal and communication skills.
- Confidence in using social media and collaborating with marketing teams.
- Ability to work independently, be a self-starter, and shape the role.
- Passion for delivering exceptional customer service.
Benefits:
