Operations Support Manager

This role sits within our Education division – catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we’re 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we’re driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children’s Barred List, and two suitable references.

What you’ll be doing…
As a Operations Support Manager, you will proactively manage teams in multiple sites as well as be accountable for overseeing recruiting, inducting, training and supporting Site Managers to deliver an efficient, high-quality service to Elior UK, our customer and clients.

Responsibilities:

Elior Experience Communication & Integration: Ensure that all aspects of the Elior experience are communicated and embedded within the sites, supporting site managers and Service Champions as needed.
Financial Growth & Performance: Drive financial growth through cost control, culinary excellence, and effective merchandising. Implement, monitor, and evaluate results within site teams to exceed financial targets.
Site Management Oversight: Oversee Site Management within the area to ensure proactive team management on site.
Recruitment & Development: Recruit high-calibre site managers, develop their skills, and drive them to excel in succession planning, recruitment, training, and people development to deliver high-quality service.
Team Communication & Relationship Building: Ensure ongoing team communications, including building strong internal and external relationships, management reporting, and client liaison.
Client Relationship Management: Maintain proactive relationships with clients to exceed expectations and retain business.
Menu Planning & Design: Innovate menu planning and design within specified budgets, ensuring high standards of food presentation and portion/quality control across the area.
Contract Mobilisation/Demobilisation: Plan, lead, and deliver effective mobilisation and demobilisation of contracts, coordinating with relevant support functions.
Working Pattern: Monday – Friday (40 hours per week)

What can you bring?
In this role:

Extensive Experience in contract catering, within a multi-site, management role
Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team
Proven experience of working closely and successfully with clients
Confidence in numbers and P&L management
Having a good eye for detail and strong commercial awareness would be an advantage
Join us in delivering an exceptional Elior experience and driving financial success across our sites. Apply now to be a part of our dynamic team!

Our way of saying thank you
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it’s great to work for us…
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

Workplaces & Office Space
Sporting Venues & Stadium
Attraction & Heritage Sites
Public Sector & Defence
Health, Care & Hospitals
Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 87% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality
At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.

If you need any support or adjustments during the application process, just let us know. We’re happy to help.