Front of House Team Leader

Contract: Professional & Technology Services

Location: London

Hours of work: 40

Contract Type: Fixed Term Contract

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

ISS is a global facilities management organisation that provides a range of services, such as; cleaning & hygiene, maintenance, projects, catering, security, landscaping and a wide range of other tailormade services for customers throughout the Public and Private Sectors.

Job Description

The Front of House Team Leader will provide a first class, proactive service to customers and visitors ensuring requirements are met and needs are always anticipated.

The role will provide a positive, professional and seamless link between our client’s service end users and the Corporate Services teams & its vendors, proactively anticipating client and customer needs whilst building relationships with key stakeholders.

Key Responsibilities

• Take full responsibility for providing the contractual delivery for Front of House Services to the client, driving excellence in performance, compliance, conformance, and continuous improvement
• Lead with a partnership vision, focused on delivering best value to client Stakeholders supporting, implementing and contributing to the strategic goals of the organisation across its real estate platform
• Be ‘the face’ of Corporate Services, taking control and ownership of all Facilities related activity acting as an agent and representative of the Corporate Services team
• Ensure compliance with Contract Deliverables, Performance and KPIs
• Lead the FOH team ensuring understanding of each of the function areas and the systems that they utilise and the true purpose of their roles in relation to supporting our client as a business in achieving their goals and supporting business performance
• Have a thorough knowledge of the building how it functions and of the supply chain partners’ network

Professional and Personal Competencies/Qualifications

• Good standard of general education
• A good level of spoken English and an ability to read and write in English
• PC literate with Excel and Word skills
• GCSE Math and English or equivalent
• HSEQ Qualification such as NEBOSH or IOSH (desirable)
• Relevant corporate / hospitality/ customer service experience

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]