Receptionist and Administrative Assistant

We are looking for a friendly and well presented Receptionist and administrator to be the first point of contact for all visitors, staff, students and telephone callers at Harris Girls’ Academy Bromley.

You will be responsible for overseeing the reception, answering calls and dealing with face-to-face enquires, signing in visitors to the academy in accordance to our safeguarding procedures.

This is a full time role, working term time plus five days during the school holidays (two days during the A Level result days and three days during the GCSE result days in August). Working hours are Monday to Friday, 07:30-16:30.

We would also consider a job share, working 4.5 hours a day on a weekly early/late rota (07:30-12:10 / 11:45-16:25), with a pro-rataed salary of £14,617-£14,827 per annum.
About Us
At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard.

Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley.

We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us.
Main Areas of Responsibility
Your responsibilities will include:

Presenting the professional and welcoming face of the Academy to all visitors, parents, staff, students, including telephone callers
Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
General administrative duties such as photocopying, collation and distribution of post, daily cover list and printing off the fire drill list daily
Booking taxis when required
Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities and school trips
Qualifications & Experience
We would like to hear from you if you have:

Qualifications to GCSE level or equivalent
Competency in the use of Microsoft Office packages
Proficiency in the use of computers and databases
Previous experience in an administrative or front office/reception role
Demonstrable customer service experience
Good level of interpersonal and communication skills, with a good standard of written and spoken English
Excellent organisational and time management skills
Commitment to delivering excellent level of professional customer service
Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
High level of attention to detail and accuracy of work
For a full job description and person specification, please download the Job Pack.
Next Steps
If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Rewards & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.