Assistant Catering and Events Operations Manager

Faculty / Department
Chief Operating Officer (COO) Team

Salary
£40,201 – £44,722 per annum

Location / Campus
London campuses

Contract Type / Work Pattern
Full time – Open ended

Closing date
30-Oct-2024
White City and Hammersmith Campuses, W12Job summary
The Catering and Events Department of the Property Division at Imperial College London operates various cafés, restaurants, bars and events located within the South Kensington, Hammersmith, White City and North Acton Campuses. The department aims to provide affordable and high-quality food and services for the Imperial community – https://www.imperial.ac.uk/events-and-hospitality/catering/.
.
We are looking for a talented individual to support the Catering and Events Operations Manager to ensure excellent day-to-day operational practice and provide effective line management in our brand-new bar and restaurant at the White City campus.

In this role you would be managing the Catering and Bar Operations in accordance with health and hygiene legislation, and Imperial/departmental procedures and ensuring the customer experience of Catering services is provided in an effective and efficient manner.

The post holder is also responsible for making sure that the Catering and Events Teams remain aligned to the Imperial Values and Behaviours framework and competent in safe working practices, in accordance with departmental procedures. You will also be responsible to oversee those direct reports comply with Imperial policies, health and hygiene legislation in all catering operations.

The ideal person will have worked in a multi-site catering operation as a general manager or assistant manager and possess excellent people management skills. Customer service skills are essential, and you should have a good understanding of food hygiene, and licencing legislation. Please note that the post is offered on a 5/7 day contract and will require flexibility with regard to working hours, including working evenings and weekends and working across all outlets across all Imperial Campuses, to meet business needs.

This is an excellent opportunity for a candidate who wishes to progress to a Catering Operations role.

Duties and responsibilities
Key responsibilities include:

To manage and motivate team members, creating and reviewing individual performance/training frameworks and annual staff appraisals in accordance with departmental goals and personal development needs
To ensure stock control / taking is conducted monthly in each area in accordance with the Campus Services Financial guidelines
To support the Supervisors to ensure staff resources are used efficiently and in line with set financial parameters
To support the Supervisors to identify and implement changes in customer service and product offers to maximise revenue
To monitor and support the requirement for the outlet teams to conduct all their working practices in accordance with the Food Hygiene, Health and Safety legislation, the Colleges financial regulations and fire procedures and the Catering and Events department policies
Essential requirements
Previous experience of managing a team, with proven ability to train, develop, motivate and lead team members
Previous experience in a fast paced bar/restaurant environment
Advanced Food Hygiene Certificate
Personal Licence Holder
Sound numerical skills, in order to plan and analyse financial data and interpret budgetary information to ensure compliance with financial constraints
Passion for delivering high quality customer service at all times
Excellent communications skills, both written and verbal, to present and deliver information in an appropriate manner
Ability to use own initiative and prioritise activities, to deal with problems which may hinder the delivery of an effective service
Excellent organisational and time management skills, to deliver an efficient and effective service
Good IT skills in order to operate a computerised stock ordering system (ideally experience of Procure Wizard)
What we can offer you

The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity
Benefit from sector-leading salary and remuneration package
Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
Interest-free season ticket loan schemes for travel
Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.
Further information
Closing date: Midnight on Wednesday, 30 October 2024

For further information, please contact Yolanda Margarit-Borras, Catering and Events Operations Manager, Off-site Campuses via email on [email protected].

Available documents
Attached documents are available under links. Clicking a document link will initialize its download.
Download: JD_Assistant Catering And Events Operations Manager_3a_May 24.Pdf
 

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don’t hesitate to email us at [email protected]. We’re here to help.

About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.