Client Director

Faculty / Department
Academic Services

Salary
Internationally Competitive

Location / Campus
South Kensington Campus – Hybrid

Contract Type / Work Pattern
Full time – Open ended

Closing date
06-Nov-2024
About the role
Do you want to play a pivotal role in the growth of Executive Education and the development of Custom programmes at Imperial? Are you able to build considerable, profitable and enduring high quality relationships with large companies? We are looking for a Client Director to join our fast-paced and growing team.

The Client Director will take overall accountability for profitability and growth for several existing clients. They will also be leading on proactive business development activities to win new clients which include qualifying, scoping, proposal writing, pitching, shaping, contracting and mobilising agreed programmes for clients.

About the department:

Executive Education at Imperial continues to be a growing field. Building upon Imperial’s resources, intellectual assets and networks, the custom development programmes we create for organisations harness our distinctive position within one of the world’s top 10 STEM-B universities. We partner with clients to design a custom solution, leveraging our global network and multi-perspective ecosystem, where businesses, researchers and the next generation of innovators come together to solve some of the most important issues facing the world today

What you would be doing
Responsible for sourcing, targeting, and winning new Custom business, a nd meting defined revenue targets.
Ensure all leads and opportunities are fully captured, explored and, through working closely with faculty, take responsibility for the production and/or coordination of proposals or tenders, often to tight deadlines, and for subsequent presentations and negotiations.
Prepare and deliver new business proposals including project scoping, preparation of proposal documents and pitch presentations and leading negotiation of pricing and commercial terms
Manage and cultivate existing key accounts, working with Programme Directors and others as appropriate
Responsible for defining and executing on account plans
Accountable for monitoring the quality and impact of the service delivery, working closely with Executive Education’s support team
Contribute to the development of programme direction, teaching and relationship skills amongst Imperial College Business School and Imperial College faculty
Develop, implement and manage an attractive and profitable portfolio of 5-10 (depending on size and complexity) Custom clients per year, matching customer needs and the strengths of the school’s wider resources and competencies (School and College faculty, academic and corporate networks, external management development consultants, coaches and other professional trainers, etc.).
Contribute to developing a public presence in the industry and network at a senior level through a variety of B2B business development, networking and public representation activities (client meetings, professional networks and events, school events, public conferences, journal articles etc.
What we are looking for
In order to be successful in this role you will need to possess:

A professionally recognised degree in a relevant business related subject, plus a number of years’ experience in a similar role, or substantial relevant experience including direct commercial experience
Proven success and track record in a B2B client facing role at the highest level, with demonstrated ability to identify opportunities, win business, maintain and grow relationships with clients
Well-developed knowledge and experience of management development process and practice
Experience and skills of operating effectively in a large complex organisation
Experience of managing third party suppliers and contractors
Demonstrated ability to think creatively to drive business growth and profit
Strong commercial acumen and negotiations skills, experienced at managing budgets and familiar with general commercial contract terms
Excellent project management and planning skills
Exceptional communication, interpersonal and networking skills
This is a unique opportunity to be part of a dynamic, growing team and you will directly help to shape the future of Executive Education. All qualified applicants are encouraged to apply.

What we can offer you
The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity
Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes)
Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
Interest-free season ticket loan schemes for travel
Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.
Further information
In order to apply, please submit a comprehensive curriculum vitae along with a covering letter, setting out your interest in the role and details of how you match the required criteria. Please include in a separate document the names and addresses of three referees. Referees will not be approached until the final stages and not without prior permission from candidates.

For any questions please reach out to Katie Coates: [email protected]

Available documents
Attached documents are available under links. Clicking a document link will initialize its download.
Download: Employee Benefits Booklet.Pdf
Download: Client Director Job Description..Pdf
 

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don’t hesitate to email us at [email protected]. We’re here to help.

About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.