Inbound Sales Advisor

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.

Until recently Helping Hands was run as a family business, and we still operate with those family values at our core. In 35 years we’ve supported over 60,000 families and those customers have rated us as the best home care provider in the UK on Trustpilot. We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We are now looking for experienced and self motivated Inbound Telesales Advisors to join our team, with opportunities for either 12 month fixed term or permanent roles.

As an experienced Inbound Sales Advisor at Helping Hands Home Care, you will be the first point of contact for prospective customers. You’ll play an integral part in our customers’ care journey as you give expert advice about what type and level of care would be perfect for them. You’ll be working in a friendly team with a high-performance culture, and you’ll be rewarded with a competitive base salary and an uncapped commission structure.

What’s in it for you?

If you enjoy working in a positive, fast-paced environment and are motivated by hitting targets, then this is the perfect role for you! We promote a high-performing culture; when you reach your targets, you’ll have access to an uncapped commission scheme in addition to a generous base salary.

We also offer many other employee benefits, including:

• £30,000 OTE with uncapped bonus structure
• 25 days’ holiday + bank holiday allowance
• FREE Blue Light Card national discount card for hundreds of retailers
• Access to our Employee Assistance Program supporting you in times of need

What do we need from you?

Main Responsibilities:

• Answer incoming calls from potential customers, identify their needs and making sure they receive their ideal, bespoke care solution
• Nurture customers through the sales process and manage our CRM database
• Work with sales targets in a fun, energetic environment
• Shifts between 8 am 7 pm Monday – Friday Office based 5 days a week in Alcester
• Weekend working 1 in every 5 weekends working from home, lieu days or pay offered
• Shared Bank Holiday coverage

Skills/Experience

• Experience in a telephone inbound/outbound sales role
• Excellent communication skills with the ability to show empathy and understanding
• Good listening skills with attention to detail
• Experience in meeting and exceeding KPIs and targets

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

£26,000 per year