EUC Technical Manager

EUC Technical Manager

Birmingham / Hybrid Working with travel to UK sites when required

Circa £45K plus benefits

We’re looking for an EUC Technical Manager (Product Manager) to define and implement the technical strategy, manage the EUC team, and oversee the delivery of End User Computing (EUC) products and services at Ingeus. This role combines leadership, technical expertise, and strategic vision to ensure the effective management of EUC solutions, aligned with organisational goals and industry standards.

What you will be doing as our EUC Technical Manager:

Lead the EUC Team: Provide leadership and mentorship to the EUC team, ensuring effective delivery of services and fostering a culture of innovation and collaboration.
Develop and Implement EUC Strategy: Define and manage the technical and product strategy for laptops, mobiles, telephony, printers, and collaboration tools, integrating industry best practices.
Drive Technical Excellence: Oversee the implementation and optimisation of Microsoft Intune, Microsoft 365 (Teams, SharePoint, OneDrive, etc.), Windows Autopilot, and Azure Active Directory.
Enhance User Experience: Introduce and manage modern workplace solutions, including automation, self-service capabilities, and innovative tools, to improve productivity and end user satisfaction.
Manage Product Roadmap: Build and maintain a roadmap aligned with Ingeus’ iDigital strategy, prioritising initiatives based on business needs and user feedback.
Optimise EUC Infrastructure: Ensure the scalability, security, and efficiency of the EUC environment by implementing robust technical solutions and lifecycle management.
Collaborate Across Teams: Work with IT leadership, cross-functional teams, and stakeholders to align EUC services with organisational objectives.
Oversee Compliance and Security: Implement security best practices for endpoint protection, leveraging tools such as Microsoft Defender and Conditional Access Policies.
Monitor and Improve Performance: Use analytics to identify performance trends, resolve bottlenecks, and implement continuous improvement measures.
What you will need to be our EUC Technical Manager:

Leadership Skills: Experience managing and developing a team, driving performance, and building a positive, collaborative work environment.
Technical Expertise:
Advanced knowledge of Microsoft Intune, Microsoft 365, and Azure Active Directory.
Hands-on experience with Windows Autopilot, device configuration policies, and application deployment.
PowerShell scripting skills for automation and troubleshooting.
Understanding of endpoint security frameworks and compliance policies.
Strategic Thinking: Ability to define and manage a roadmap that balances technical and business priorities.
Problem-Solving Skills: Expertise in diagnosing and resolving complex technical issues efficiently.
Data-Driven Decision-Making: Experience using analytics and user insights to improve services.
Budget Management: Ability to forecast and manage budgets effectively for EUC products and services.
Stakeholder Engagement: Strong communication skills to gather requirements, align priorities, and manage expectations across technical and business teams.
What we offer:

25 days annual leave plus bank holidays with the opportunity to salary trade extra.
EAP Support program available 24/7 with access to counselling sessions.
Private medical insurance / Life assurance.
Up to two days each year dedicated to community giving (volunteering).
Eyecare vouchers with help to purchase new glasses.
Online discount shopping via Perks at Work.
Cycle to Work scheme.
Travel season ticket loan.
Access to Salary Finance; financial education and advice.
The opportunity to buy extra perks such as critical illness cover and dental insurance.
Career development pathways.
Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our Services improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. We’re purpose-led, passionate, and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions.