Client Services Team Member

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

At ISS, we create places that work, think, and give. As a Client Service Team Leader, you will play a key role in this placemaking culture, driving the customer touchpoint journey and serving as an ambassador of exceptional workplace experience for the client.
Job Description
In this role, you will be an essential part of the workplace experience team, curating an environment that enhances well-being, boosts productivity, and strengthens company culture, making it a place that end users truly want to be a part of.

You will actively seek opportunities to improve onsite service experiences and deploy new initiatives in line with the ISS Global Strategy.

If you are passionate about creating outstanding workplace experiences and eager to make a meaningful impact, this position offers a rewarding opportunity to innovate and lead within a supportive team environment.
Key Responsibilities
Own the touchpoint journey and user centric concepts
Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
As a brand ambassador for ISS and SONY MUSIC you will be responsible in ensuring that all client site procedures and standards are met
Focus on curated experience and drive the agenda for our end users and customer
Show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS
Support Services and Legal requirement
Professional and Personal Competencies/Qualifications
Relevant customer service experience
Ideally have experience working with systems (e.g. MS Office)
High degree of accuracy
Excellent communication skills
Good time management
Ability to work on own initiative and as part of a team
Motivated, committed and flexible
Health & Safety understanding
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace