Client Services Team Member

ISS UK Ltd is seeking a proactive and organized Front of House professional for a part-time role with afternoon hours, serving a corporate client.

This position is a key contributor to ISS’s mission of becoming the world’s leading service organisation by enhancing the client experience through exceptional service and attention to detail.
Job Description
In this role, you’ll provide top-tier support, including general front-of-house responsibilities in a highly professional corporate environment.

You’ll ensure meeting rooms are perfectly prepared, manage the setup and service of tea and coffee, and clean up after meetings to maintain a pristine, welcoming space for clients and visitors.

The role emphasises a seamless and proactive approach, consistently anticipating the needs of clients and end users and serving as a crucial link between the client’s stakeholders and ISS’s Workplace Services teams and vendors.

This position suits a highly organised and adaptable individual, comfortable in a fast-paced setting and able to handle a high volume of tasks with precision.

With exposure to a respected corporate client and a collaborative team environment, this role is an ideal opportunity to build valuable front-of-house experience in a dynamic and supportive workplace.
Key Responsibilities
Ensure that all client and visitor request and enquiries are fulfilled and exceed expectations
Process all meeting room requests efficiently in line with the client meeting room and visitor management system
Ensure that all procedures and standards are met, providing a five star meet and greet service at all times and proactively welcoming visitors and tenants
Work as part of the Front of House team maintaining five-star standards
Assist in the training of other Client Services and Network Team Members
Use the client site operating systems in accordance with guidelines
Professional and Personal Competencies/Qualifications
Good standard of general education
English and Maths GCSE A to C grade
Experience of working in a fast-paced environment
High degree of accuracy
Excellent communication skills
Good time management
Customer service skills
Technical ability – Microsoft Office (intermediate/advanced)
Ability to work on own initiative and as part of a team
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace